Apple Rolls Out A Revamped Store

Apple Inc announced a series of long anticipated enhancements to its App Store, but the new features may not ease concerns of developers and analysts who say that the App Store model – and the very idea of the single-purpose app – has seen its best days.

IT Dissatisfaction Growing

Companies want to reduce spending on IT operations and infrastructure and shift resources to revenue-producing areas, according to two new studies. But businesses leaders and IT executives are also registering higher levels of dissatisfaction with IT as more demands are placed on technology.

The reports, by the Hackett Group and McKinsey & Co., both agree that business executives want IT to do more to improve the bottom line while companies spend less on infrastructure in the process.

The bad news for people who work in IT operations is that large businesses expect to cut IT staff positions by about 2% this year, thanks to automation and outsourcing, according the Hackett’s survey of 160 businesses with revenues above $1 billion.

One path to improved automation will likely be through adoption of software-defined infrastructures, something Bank of America plans to do.

IT budgets will grow by 1.7% this year as IT pivots, increasingly, from a service-providing operation to a revenue-generating one, the Hackett Group said in its study.

IT managers are being told that “you’ve got to grow the business, not just run the business,” said Mark Peacock, an IT transformation practice leader and principal at Hackett.

McKinsey & Co., in its online survey of more than 800 executives — with 345 having a technology focus — also found that executives want less of their budgets to go to infrastructure so more resources can be shifted to analytics and innovation.

The McKinsey survey found that business executives are less likely to say now that IT performs effectively, compared to their views two years ago.

“The IT executives are even more negative,” wrote McKinsey, with only 13% of them saying their IT organizations “are completely or very effective at introducing new technologies faster or more effectively than competitors.” That percentage was down from 22% in 2012.

The negative results “likely reflect the overall rising expectations for corporate IT,” wrote McKinsey.

When asked how to fix IT shortcomings, respondents cited improved business accountability, more funds for priority projects and a higher the level of IT talent, the report said.

The Hackett Group survey didn’t report on dissatisfaction, but it did find that the top goal for IT organizations this year is “to strengthen partnership and goal alignment between IT and the business.”

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MS Office Demand Fizzles

After a promising start, downloads of Microsoft’s free Office for the iPhone quickly nosedived, as the latest data from a mobile app analytics company showed.

But at least 200,000 copies of the small suite — iPhone versions of Word, Excel and PowerPoint — were downloaded in the first six days.

Distimo, a Dutch firm that tracks app store market data for several platforms, including Apple’s iOS, Google’s Android, and Microsoft’s Windows 8 and Windows Phone, said Office Mobile for the iPhone debuted in the No. 10 spot on June 15, the day after Microsoft launched the free app.

That was Office Mobile’s peak: On June 16, Office Mobile slipped to the No. 19 position among all free iPhone apps, then continued to slide throughout the week of June 17-23, starting that seven-day stretch at No. 36, falling to No. 86 by Friday, June 21, and ending at No. 299 on June 23.

From June 24 to July 6, Office Mobile was not on Distimo’s leaderboard, which lists only the top 400 downloaded apps.

The number of downloads of Office Mobile for iPhone is unknown — Distimo requires a paid account to show developers the estimated downloads of their apps and those of competitors, and did not reply to questions Sunday — but the tally was probably significant.

According to Distimo,  to place in the App Store’s No. 10 spot, an app must average 72,000 downloads daily. Office Mobile was ranked No. 10 on June 15. Apps ranked at No. 50 averaged 23,000 downloads daily: Office Mobile held position at No. 50 or lower for five consecutive days.

Those numbers implied that at least 200,000 copies of Office Mobile were downloaded in the six days between June 15 and June 20.

Likewise, the sharp decline of Office Mobile’s position in the App Store’s free list after just a week hints at a pent-up demand that was quickly satisfied.

Although rumors of Office on iOS had circulated since the iPad’s 2010 introduction, they heated up last November when reports claimed Microsoft would launch a mobile version of the suite this year and tie the software to Office 365. At the time, most analysts agreed that Office 365 was the smart move because it could boost interest in the subscription concept Microsoft has bet will result in more, and more regular, revenue from its Office cash cow.

Linking Office on iOS to Office 365 would also let Microsoft avoid the Apple “tax,” the 30% cut that Apple takes from all App Store sales.

Only Office 365 subscribers can use Office Mobile. Subscriptions range from the consumer-grade Office 365 Home Premium, which costs $100 annually, to several business plans that start at $150 per user per year and climb to $264 per user per year.

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Is NFC Catching On?

Near Field Communication (NFC) is steadily gaining adoption in the U.S. for sharing data and music among smartphones, but the technology faces years of slow growth as a replacement for physical wallets.

NFC will take a minimum of three more years to grab hold as a technology that enables so-called mobile wallets as a replacement for credit cards and cash in the U.S., according to a consensus of five analysts. And by “grab hold,” these analysts mean being used by only 10% of mobile phone users to make digital purchases.

Gartner analyst Avivah Litan predicts that NFC payments will hit the 10% threshold in 2015, compared to the process of SMS (texting) payments that is expected to represent 50% of mobile payment volume globally in that same year. “We’re still on the edge when it comes to NFC innovation,” Litan says. “It will take a decade before it’s mainstream across the globe.”

Dozens of new smartphones that run Android, BlackBerry and Windows, and that include an NFC chip, launched last year. But Apple notably did not put NFC in its new iPhone 5 when the phone launched in September. That move “surely had a significant detrimental impact on industry adoption of NFC,” Litan says, given Apple’s influence in the mobile market.

Apple justified the move by saying that consumers already could use its Passbook app, which shows barcodes on the display, instead of NFC. The barcodes contain information that can be scanned by optical readers to let users board planes and redeem movie tickets — tasks that Apple notes are “the kinds of things consumers need today.”

Some have criticized Apple for omitting NFC from the iPhone 5, which has led to a widespread reassessment of NFC’s immediate future, especially in the U.S.

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IBM Beefs Up

IBM is unveiling a new version of its Connections enterprise social networking (ESN) software, which businesses use to give their employees social media capabilities adapted for workplace collaboration, such as employee profiles and blogging.

Enhancements in IBM Connections 4.0 include a more interactive activity stream, broader support for mobile devices, more granular usage analytics and integration with email and calendar systems, according to Heidi Ambler, director of product management for IBM Social Software. It is available immediately.

“This new release helps customers grasp the power of social analytics, gives them anytime-anywhere access to the software and provides cutting-edge capabilities,” she said.

Instead of a list-like news feed, the new software has an activity stream in employee profiles that users can filter for relevance, as well as act on the notifications right from the Connections interface.

For example, users can trigger pop-up boxes from the activity stream notifications and see the latest comments made about a file, see who posted the latest version of it and add tags to it.

An integration with IBM’s own Lotus Notes-Domino and with Microsoft’s Outlook-Exchange email and calendar systems lets users manage email messages through Connections.

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Dell’s Cloud Plans Falls Behind Schedule

Dell announced an aggressive schedule last year to roll out cloud-based application services, but it appears that the schedule was a little too aggressive.

Dell said last August that it planned to launch an online analytics service in the first half of this year for small and midsized businesses, but that service isn’t due now until early next year, a Dell executive said.

“Like a lot of development projects, it can take a bit longer than you think,” Paulette Altmaier, general manager of Dell’s Cloud Business Applications group, said in an interview Thursday.

Dell also said it would launch a platform-as-a-service offering this year based on Microsoft’s Azure platform. On Friday, a Dell spokeswoman said the company no longer has a delivery date for that service.

The delays are a setback for Dell, which is trying to reduce its dependence on PCs and build more profitable businesses in services and software. But a lot of companies are moving slowly to the cloud, so the hold-up isn’t a disaster, said Peter Ffoulkes, an industry analyst with 451 Research Group.

“The move to the cloud is not a fast journey and for most people it is still largely a future. I would not expect a quarter or two to make a big difference in practical terms,” he said.

Dell has also made a string of software acquisitions in the past year that might be causing it to rethink its software-as-a-service strategy. It updated press and analysts on its software plans Thursday.

When it does arrive, the analytics service will offer “cross-app” analytics, meaning customers will be able to import data from one or more applications to a data warehouse that Dell will host for them online, and then perform analysis on that data.

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Is Internet Explorer Making A Comeback?

Microsoft’s Internet Explorer (IE) in April again managed to grab more user share, the third time in the year’s first four months, to stay well above the 50% mark and remain the world’s top browser, a Web analytics company said on Tuesday.

Google’s Chrome’s share also climbed in April, said Net Applications, ending that browser’s three-month decline.

IE boosted its share by about three-tenths of a percentage point last month to average 54.1% in April. That returns IE to a mark comparable to its September 2011 share.

Since Jan.1, IE has increased its usage share by 2.2 percentage points for a 4% gain since the end of 2011. The turnaround has been IE’s largest and longest since the browser began shedding share years ago to Firefox, then later, Chrome.

Microsoft has pinned its hopes almost entirely on IE9, the 2011 edition that runs only on Windows Vista and Windows 7.

On Tuesday, Microsoft again stayed on message, highlighting the gains made by IE9 on Windows 7 — the pairing the firm has said is the only metric it cares about — but ignoring the overall IE increases this year.

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