HP To Support The iPad

Is your iPad out of warranty? Hewlett-Packard to the rescue.

HP updated its SmartFriend support service and will now troubleshoot problems with Windows, Android, Chrome OS, OS X and iOS products, according to a fact sheet describing the service.

“HP is expanding its HP SmartFriend service to provide 1:1 expert support for any brand of PC or tablet,” the company said. The plan previously supported PCs from HP and other vendors, as well as Macs.

Users can avail of the service to address general hardware, software and malware issues. HP says its agents can “remove viruses, improve PC performance, solve software errors, and connect devices to a wireless network with enhanced security.” The support is provided by phone or over the Internet, so don’t expect a technician to trot in and fix your iPad in person. But HP notes it can save you from driving to a store.

Unlike Best Buy’s Geek Squad service, HP’s service does not include hardware repairs. It can be tricky to change the battery or storage in tablets, so for iPads, the Genius Bars at Apple Stores may still be the best option for some repairs.

HP didn’t immediately comment on exactly what support it will provide for the iPad. HP printers offer wireless printing from iPads and iPhones. HP sells primarily Windows PCs and Android tablets, though on last Thursday it announced the Pavilion 14 laptop with Google’s Chrome OS.

While SmartFriend includes support for iOS devices, the service seems focused mainly on Windows products. Its technicians include “Microsoft Application Trainers, Microsoft Product Specialists, A+/MCP/MCSE Certified Professionals, Network Administrators and HTML Developers,” according to the fact sheet.

The service starts at US$9.99 per month and users can sign up for a pre-paid, monthly or yearly support plan. A “Complete Plan” supports two devices, while a “Family Plan” supports up to four devices.

Source

Apple Goes Down In Court

Apple has lost a move in US District Court in San Francisco to keep some of its software ‘secrets’ out of view of the public.

It had asked Judge William Alsup to keep documents sealed that had surfaced in its lawsuit against Psystar, Bloomberg reports. The information about Apple’s Mac OS X operating system covers topics such as technological protection measures, system integrity checks and thermal management techniques.

The court turned down Apple’s request, however, noting that the company didn’t deny that the information was already public or claim that it had been misappropriated. Apple had argued that it still deserved trade secret protection because it didn’t release the information and had never confirmed it, but that didn’t convince Judge Alsup.

The information at issue is available on a web site about the Mac OS X operating system, the judge noted, adding that Apple’s decryption key haiku is available to any user that compiles and runs publicly available source code on a Macbook Air laptop.

.

Source…