Sign up for our Technology Newsletter 
FTC Singles Out Google’s Chrome
Federal Trade Commission Chairman Jon Liebowitz this week singled out Google for not adopting “Do Not Track,” the privacy feature that allows consumers the ability to opt out of online tracking by Web sites and marketing entities.
In an interview Monday with Politico, Liebowitz called out Google for not supporting Do Not Track in its Chrome browser.
Noting that Do Not Track had gathered momentum, Liebowitz said, “Apple just announced they’re going to put it in their Safari browser. So that gives you Apple, Microsoft and Mozilla. Really the only holdout — the only company that hasn’t evolved as much as we would like on this — is Google.”
Do Not Track has been promoted by the FTC and by privacy advocates including the Electronic Frontier Foundation (EFF), as the best way to help consumers protect their privacy.
The technology requires sites and advertisers to recognize incoming requests from browsers as an opt-out demand by the user. The information is transmitted as part of the HTTP header.
As Liebowitz said, Microsoft and Mozilla have added Do Not Track header support to their Internet Explorer 9 (IE9) and Firefox 4 browsers. While Apple hasn’t confirmed that the next version of Safari will include Do Not Track, developers have reported finding the feature in early editions bundled with Mac OS X 10.7, aka “Lion,” the upgrade slated to ship this summer.
Microsoft Delivers Massive Security Updates
Comments Off on Microsoft Delivers Massive Security Updates
Microsoft today patched a whopping 64 vulnerabilities in Windows, Office, Internet Explorer (IE), and other software, including 30 bugs in the Windows kernel device driver and one in IE that was exploited at the Pwn2Own hacking contest last month.
The company also delivered a long-discussed “backport” to Office 2003 and Office 2007 that brings one of the newer security features in Office 2010 to the older editions.
The 17 updates, which Microsoft dubs “bulletins,” tied a record set late last year, but easily beat the October 2010 mark for the total number of flaws they fixed. Altogether, today’s updates patched 64 vulnerabilities, 15 more than in October and 24 more than in the former second-place collection of December 2010.
Nine of the 17 bulletins were pegged “critical,” Microsoft’s highest threat ranking, while the remainder were marked “important,” the next-most-serious label.
Microsoft and virtually every security expert pegged several updates that users should download and install immediately.
“There are three we think are top priorities,” said Jerry Bryant, group manager with the Microsoft Security Response Center (MSRC), in an interview earlier today. Bryant tagged MS11-018, MS11-019 and MS11-020 as the ASAP updates.
Firefox 4 Coming Next Week
Mozilla’s Firefox 4, the latest offering of the second most popular Web browser in the world, will be officially released on March 22, 2011.
It’s been a long time coming. The first Firefox 4 beta was released July 6, 2010. At the time, Mozilla was aiming to deliver a release candidate this past autumn.
Launching several months late isn’t ideal but Google’s release practices have made Firefox’s tardiness look worse. Google launched Chrome 5 on May 21, 2010. On March 8, 2011, Google released Chrome 10. Is Firefox now five generations behind Chrome? Hardly. The four major Web browsers — Chrome 10, Firefox 4, Internet Explorer 9, and Safari 5 — are more comparable and competitive than ever before.
Johnathan Nightingale, director of Firefox development, says Firefox has more than 400 million users worldwide and a 30% global market share.
NetApplications, an Internet metrics company, suggest that figure is closer to 22% and flat, if not falling. The most significant number Nightingale cites is six: “Firefox 4 is fast,” he said. “It’s blazing fast. Six times faster than any Firefox we’ve done before.”
Other browser makers make similar claims too, though some of those claims are more actively disputed than others, like Microsoft’s assertions about hardware acceleration. Read more……
New Exploit Exposed In Microsoft Windows
Comments Off on New Exploit Exposed In Microsoft Windows
It is being reported that hackers have been able to exploit holes in Windows and Microsoft new of the issue since January of 2011.The exploit deals with the Windows protocol handler in Windows for MHTML. Be advised the exploit can only be done if the user is running Internet Explorer. Apparently, hackers are using cross-site scripting attacks are intercepting and collecting peoples information, spoofing the content that is displayed to the browser, or interfering with the user’s browsing activities. Read More….
Support Calls To Help Desks Are On The Rise
Comments Off on Support Calls To Help Desks Are On The Rise
At a time when technology is supposed to be getting simpler, less complex and easier to manage, more people are calling help desks for assistance than ever before, according to a new report. That’s one of the findings that HDI, formerly known as the Help Desk Institute, revealed in its recently released 2010 study of help desk trends.
What HDI found is that the number of incidents reported to help desks via chat, e-mail, telephone, self-help systems, social media, the Web and walk-ins is rising, with 67% of all help desk operations experiencing increases in 2010. That’s roughly the same percentage who reported an increase in 2009.
In recent years, many organizations have moved to centralize their help desk operations and establish a single point of contact for workers, said Roy Atkinson, an analyst at HDI, whose members represent a help desk community of about 50,000 people.
Those centralization efforts have improved incident data collection, which helps to explain the spike in reports. Moreover, creating a single point of contact, and offering multiple ways for people to reach the help desk, encourages users to seek assistance, Atkinson said.
While centralization and better record-keeping may explain much of the increase in reported calls, it doesn’t completely explain it. Atkinson said another part of the explanation could be the fact that IT complexity is actually increasing, especially as users seek to connect multiple devices, including mobile phones, tablets and laptops to corporate networks. Read More…….