Can The USPS Win At E-commerce?

Dealing with a decline in the mail it has been delivering since the days of America’s Revolutionary War, in 2012 the U.S. Postal Service began aggressively targeting e-commerce and lapsed customers as the way to salvage its slumping business.

“Really it started almost at the level of cold-calling, talking to people who really hadn’t spoken to us in a long time,” said Nagisa Manabe, who joined the USPS in May 2012 as chief marketing and sales officer from Coca-Cola Co after a career in the private sector. “And really trying to persuade them to consider us as a very viable alternative in the shipping market.”

With further drops in its traditional bread-and-butter products ahead, the USPS wants to capitalize on e-commerce, which consulting firm Detroit LLP has predicted should grow 14 percent this holiday season alone. But industry experts question whether the USPS has enough space in its delivery vans and whether its unionized work force can handle a greater proportion of the e-commerce market.

Over the past two years the USPS has rolled out real-time scanning for packages, a vital tool for online retailers and consumers alike to track their packages. It is also upgrading all of its delivery workers’ handheld scanners.

The rise of the Internet has taken a heavy toll on first-class mail, the USPS’s most profitable product. That falling business played a significant role in the USPS’s fiscal 2014 loss of $5.5 billion, its eighth consecutive year in the red.

From 2009 to 2013, the volume of first-class mail deliveries dropped more than 20 percent. In the fiscal year ending Sept. 30, USPS deliveries declined to 155.4 billion pieces from 158.2 billion. First-class deliveries accounted for 2.2 billion pieces of that decline.

But package deliveries rose to more than 4 billion pieces from 3.7 billion, accounting for $1.1 billion of the USPS’s revenue growth of $1.9 billion. In the run-up to Christmas, the USPS has been doing Sunday deliveries for Amazon.com Inc in a number of cities. Manabe adds that the agency will handle the online retailer’s push into same-day and next-day deliveries “in many markets.”

EBay Inc is another major customer and Manabe says “pretty much anyone who’s in the e-commerce space at least does some volume with us.”

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Blackberry Goes Infotainment

Blackberry’s QNX Software Systems has announced a partnership that will allow its infotainment system to be placed in car’s digital instrument clusters.

The technology will allow drivers to see their music lists and album art, turn-by-turn navigation directions and local news in between instruments such as the speedometer and tachometer.

BlackBerry announced its collaboration with Rightware, a maker of automotiveuser interface design tools, at the Telematics Detroit show here. The collaboration combines the QNX Neutrino operating system and the Rightware Kanzi user interface.

QNX demonstrated the instrument cluster in a Mercedes-Benz concept car. The system also uses MirrorLink, an industry standard for the integration ofsmartphones into infotainment systems. The system is able to mirror Android-based smartphones to both the infotainment center on the console and the instrument cluster display.

With the MirrorLink connection, the instrument cluster can display realtime information, such as local speed limits, turn-by-turn directions, traffic reports and incoming phone calls. Because the cluster is fully digital, it can dynamically change views, highlighting the most important information and using advanced visualizations to help the driver process information more quickly.

“QNX Software Systems and Rightware have already worked together on successful production programs, including the exciting new Audi virtual cockpit,” said Peter McCarthy, director of global alliances for QNX.

With the Kanzi software, developers can create UIs with photorealistic, real-time 2D and 3D graphics. The QNX OS enables the Kanzi UI to access vehicle data and services, including navigation, multimedia, speed, RPM, and car diagnostics. It essentially provides an abstraction layer based on QNX’s persistent publish/subscribe (PPS) technology.

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GM Adds IT Jobs

General Motors Co said on Monday it will add 1,500 jobs at a new software development center in Michigan as part of the U.S. automaker’s previously announced plan to move information technology work back into the company.

GM said it will hire the software developers, database experts, analysts and other IT positions over the next four years for the office in Warren, Michigan. It is the second of four software development centers GM plans to open, following one it announced last month in Austin, Texas.

In July, the Detroit automaker said it would reverse years of outsourcing IT work. GM now outsources about 90 percent of its IT services and provides the rest in-house, but it wants to flip those figures in the next three to five years.

The IT overhaul is spearheaded by GM Chief Information Officer Randy Mott, who outlined the plan to GM’s 1,500 IT employees in June. The former Hewlett-Packard Co executive believes the moves will make GM more efficient and productive.

GM, which has not disclosed the cost or savings of its strategy, plans to cut the automaker’s sprawling list of IT applications by at least 40 percent and move to a more standardized platform. GM will also simplify the way it transmits data.

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