IT Dissatisfaction Growing

Companies want to reduce spending on IT operations and infrastructure and shift resources to revenue-producing areas, according to two new studies. But businesses leaders and IT executives are also registering higher levels of dissatisfaction with IT as more demands are placed on technology.

The reports, by the Hackett Group and McKinsey & Co., both agree that business executives want IT to do more to improve the bottom line while companies spend less on infrastructure in the process.

The bad news for people who work in IT operations is that large businesses expect to cut IT staff positions by about 2% this year, thanks to automation and outsourcing, according the Hackett’s survey of 160 businesses with revenues above $1 billion.

One path to improved automation will likely be through adoption of software-defined infrastructures, something Bank of America plans to do.

IT budgets will grow by 1.7% this year as IT pivots, increasingly, from a service-providing operation to a revenue-generating one, the Hackett Group said in its study.

IT managers are being told that “you’ve got to grow the business, not just run the business,” said Mark Peacock, an IT transformation practice leader and principal at Hackett.

McKinsey & Co., in its online survey of more than 800 executives — with 345 having a technology focus — also found that executives want less of their budgets to go to infrastructure so more resources can be shifted to analytics and innovation.

The McKinsey survey found that business executives are less likely to say now that IT performs effectively, compared to their views two years ago.

“The IT executives are even more negative,” wrote McKinsey, with only 13% of them saying their IT organizations “are completely or very effective at introducing new technologies faster or more effectively than competitors.” That percentage was down from 22% in 2012.

The negative results “likely reflect the overall rising expectations for corporate IT,” wrote McKinsey.

When asked how to fix IT shortcomings, respondents cited improved business accountability, more funds for priority projects and a higher the level of IT talent, the report said.

The Hackett Group survey didn’t report on dissatisfaction, but it did find that the top goal for IT organizations this year is “to strengthen partnership and goal alignment between IT and the business.”

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Target Makes Information Security Changes

Target Corp announced an overhaul of its information security processes and the departure of its chief information officer as the retailer tries to re-gain customers and investors after a massive data breach late last year.

CIO Beth Jacob is the first high-level executive to leave the company following the breach, which led to the theft of about 40 million credit and debit card records and 70 million other records of customer details.

Jacob, who comes from a sales background and has been CIO since 2008, will be replaced by an external hire, according to sources at Target.

“It’s a decision that should have been made by the CEO on January 1, not through the resignation of an employee that overlooked critical weakness in the operating model,” Belus Capital Advisors CEO Brian Sozzi said.

The breach at Target was the second largest at a U.S. retailer, after the theft of more than 90 million credit cards over about 18 months was uncovered in 2007 at TJX Cos Inc, operator of the T.J. Maxx and Marshalls chains.

Hacking has become a major concern for retailers in the United States. In the latest reported breach, beauty products retailer and distributor Sally Beauty Holdings Inc said on Wednesday its network had been hacked but no card or customer data appeared to have been stolen.

Target Chief Executive Gregg Steinhafel said the company would elevate the role of chief information security officer as part of its plan to tighten its security.

The company will also look externally to fill that position as well as the new position of chief compliance officer.

Steinhafel said Target would be advised by security consultant Promontory Financial Group as it evaluates its technology, structure, processes and talent.

“I believe this is definitely a measure in restoring faith and really showing that they are taking the breach seriously,” Heather Bearfield, who runs the cybersecurity practice for accounting firm Marcum LLP, told Reuters.

Target, the third-largest U.S. retailer, said last week customer traffic had started to improve this year after falling significantly toward the end of the holiday shopping season when news of the cyber attack spooked shoppers.

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Cisco Launches I-O-T Security Contest

Cisco has leant its support to the Internet of Things (IoT) with a security competition.

The “Internet of Things Grand Security Challenge” will be offering prizes of up to $300,000 for innovations designed to close security loopholes surrounding internet-connected objects.

Because the IoT is a loose concept rather than a standard or protocol, the criteria for the solutions are quite far reaching, with a Cisco blog post citing that it will evaluate entries based on:

Feasibility, scalability, performance, and ease-of-use

Applicability to address multiple IoT verticals (manufacturing, mass transportation, healthcare, oil and gas, smart grid, etc.)

Technical maturity/viability of proposed approach

Proposers’ expertise and ability to feasibly create a successful outcome

We now live in a world where even the most benign objects are hackable and the numbers of devices involved will only increase, so it therefore will become imperative that the interconnectivity involved does not overstep boundaries of safety or privacy.

Sierra Wireless recently launched Legato, a Linux distro specifically engineered for the IoT, which actually plays up its capacity for gathering Big Data. Meanwhile the IT industry continues to be excited about the IoT with Intel claiming it will be the next major disrupter in tech.

Winners of Cisco’s security challenge will be announced this Autumn at the Internet of Things World Forum, with six prizes of between $50,000-$75,000 up for grabs, as well as the overall winner’s $300,000 bounty.

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IBM Breaks Big Data Record

IBM Labs claims to have broken a speed record for Big Data, which the company says could help boost internet speeds to 200 to 400Gbps using “extremely low power”.

The scientists achieved the speed record using a prototype device presented at the International Solid-State Circuits Conference (ISSCC) this week in San Francisco.

Apparently the device, which employs analogue-to-digital conversion (ADC) technology, could be used to improve the transfer speed of Big Data between clouds and data centres to four times faster than existing technology.

IBM said its device is fast enough that 160GB – the equivalent of a two-hour 4K ultra-high definition (UHD) movie or 40,000 music tracks – could be downloaded in a few seconds.

The IBM researchers have been developing the technology in collaboration with Swiss research institution Ecole Polytechnique Fédérale de Lausanne (EPFL) to tackle the growing demands of global data traffic.

“As Big Data and internet traffic continues to grow exponentially, future networking standards have to support higher data rates,” the IBM researchers explained, comparing data transfer per day in 1992 of 100GB to today’s two Exabytes per day, a 20 million-fold increase.

“To support the increase in traffic, ultra-fast and energy efficient analogue-to-digital converter (ADC) technology [will] enable complex digital equalisation across long-distance fibre channels.”

An ADC device converts analogue signals to digital, estimating the right combination of zeros and ones to digitally represent the data so it can be stored on computers and analysed for patterns and predictive outcomes.

“For example, scientists will use hundreds of thousands of ADCs to convert the analogue radio signals that originate from the Big Bang 13 billion years ago to digital,” IBM said.

The ADC technology has been developed as part of an international project called Dome, a collaboration between the Netherlands Institute for Radio Astronomy (ASTRON), DOME-South Africa and IBM to build the Square Kilometer Array (SKA), which will be the world’s largest and most sensitive radio telescope when it’s completed.

“The radio data that the SKA collects from deep space is expected to produce 10 times the global internet traffic and the prototype ADC would be an ideal candidate to transport the signals fast and at very low power – a critical requirement considering the thousands of antennas which will be spread over 1,900 miles,” IBM expalined.

IBM Research Systems department manager Dr Martin Schmatz said, “Our ADC supports Institute of Electrical and Electronics Engineers (IEEE) standards for data communication and brings together speed and energy efficiency at 32 nanometers, enabling us to start tackling the largest Big Data applications.”

He said that IBM is developing the technology for its own family of products, ranging from optical and wireline communications to advanced radar systems.

“We are bringing our previous generation of the ADC to market less than 12 months since it was first developed and tested,” Schmatz added, noting that the firm will develop the technology in communications systems such as 400Gbps opticals and advanced radars.

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Disney To Lay Off Workers

Walt Disney Co is making plans to lay off several hundred people in its interactive unit, the division that includes gaming products and the Disney.com website, The Wall Street Journal reported earlier this week.

The job eliminations are expected to begin after Disney releases its quarterly earnings today, the Journal said. Playdom, a social gaming business Disney acquired in 2010, is one division expected to see cutbacks, the newspaper said.

Disney is trying to turn around the interactive unit, which has about 3,000 employees. Its new Infinity video game enjoyed strong initial sales after its release last August, helping the division report a $16 million profit for the quarter that ended in September, an improvement from the $76 million loss a year earlier.

A Disney spokeswoman had no comment.

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Techies Demand More Money

Employers may need to loosen their purse strings to retain their IT staffers in 2014, according to a salary survey from IT career websiteDice.com.

Among the tech workers who anticipate changing employers in 2014, 68 percent listed more compensation as their reason for leaving. Other factors include improved working conditions (48 percent), more responsibility (35 percent) and the possibility of losing their job (20 percent). The poll, conducted online between Oct. 14 and Nov. 29 last year, surveyed 17,236 tech professionals.

Fifty-four percent of the workers polled weren’t content with their compensation. This figure is down from 2012′s survey, when 57 percent of respondents were displeased with their pay.

The decrease in salary satisfaction could mean companies will face IT staff retention challenges this year, since 65 percent of respondents said they’re confident they can find a new, better position in 2014.

This dissatisfaction over pay comes even though the survey, released Wednesday, showed that the average tech salary rose 2.6 percent in 2013 to US$87,811 and that more companies gave merit raises. The main reason for last year’s bump in pay, according to 45 percent of respondents, was a merit raise. In comparison, the average tech salary was $85,619 in 2012 and 40 percent of those polled said they received a merit raise.

Meanwhile, 26 percent of respondents attributed their 2013 salary increase to taking a higher-paying job at another company.

Employers realize tech talent is coveted and are attempting to keep workers satisfied by offering them a variety of incentives, the survey found. In 2013, 66 percent of employers provided incentives to retain workers. The two most popular incentives were increased compensation and more interesting work. Incentives that allow employees to better balance their work and personal lives were also offered, such as telecommuting and a flexible work schedule.

Skills that commanded six-figure jobs in 2013 came from some of the hottest areas of IT. Data science led the way with big data backgrounds yielding some of the highest salaries. People skilled in Knowing R, the popular statistical computing language, can expect to make $115,531 on average, while those with NoSQL database development skills command an average salary of $114,796. IT pros skilled in MapReduce to process large data sets make $114,396 on average.

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Reddit ISO Profits

Social news hub Reddit enjoyed a major get when it interviewed Barack Obama last year. The big get for 2013 was reaching 90 million unique visitors a month, according to the company, on par with the likes of eBay. This season, even Microsoft co-founder and philanthropist Bill Gates joined its Secret Santa gift exchange.

Now, the self-dubbed “Front Page of the Internet” is going for a milestone it has been trying to reach since its founding in 2005: profitability.

After years of experimenting with paid subscriptions and display advertising, Reddit, with just 28 employees, has begun pouring resources into building an electronic bazaar.

Company executives say they increasingly believe such a venue is the answer to their long search for reliable revenue, complicated in part by their fans’ mistrust of advertising.

If Reddit Gifts, as the burgeoning bazaar is known, brings sustainable profitability, it would mark a turning point for an outfit that has exerted an outsized and sometimes controversial influence on Internet culture yet languished financially.

Reddit estimates over 250,000 items have been purchased over the holiday, mostly as part of the 50 or so mostly geek-oriented Secret Santa gift exchanges – where zombie- or fantasy-themed presents, say, change hands – that users have created.

Although Reddit won’t disclose details about how much money it has made from Reddit Gifts or its overall financial performance, it takes a 15 to 20 percent cut of every purchase.

Usually priced between $10 and $25, the goods reflect Reddit’s young and geeky user base, from collages of cats in steampunk apparel to coffee mugs branded by Imgur.com, a repository of funny Web pictures, to an entire category dedicated to bacon-related products. More than 250 merchants supply gifts curated and “up-voted” by the community, much as articles and links are elevated on the Reddit site itself.

The gift exchange made headlines this month after Gates signed up and surprised a Reddit user by sending her a travel book and a stuffed cow, symbol of the charity he donated to in her name.

The company, which is hoping to position itself as a bona fide shopping destination year-round, estimates that only 14 percent of its marketplace revenue comes from the Christmas-season gift exchange programs.

Yet those sales alone could put Reddit firmly in the black, said Dan McComas, the head of Reddit Gifts. He added that the company may choose to reinvest funds in e-commerce customer service and infrastructure.

Chief Executive Yishan Wong, a former Facebook executive, said Reddit was “kind of” breaking even and denied that pressure was mounting on his team to turn a profit.

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Is The Tech Industry Going Independent?

The tech industry is undergoing a shift toward a more independent, contingent IT workforce. And while that trend might not be cause for alarm for retiring baby boomer IT professionals, it could mean younger and mid-career workers need to prepare to make a living solo.

About 18% of all IT workers today are self-employed, according to an analysis by Emergent Research, a firm focused on small businesses trends. This independent IT workforce is growing at the rate of about 7% per year, which is faster than the overall growth rate for independent workers generally, at 5.5%.

The definition of independent workers covers people who work at least 15 hours a week.

Steve King, a partner at Emergent, said the growth in independent workers is being driven by companies that want to stay ahead of change, and can bring in workers with the right skills. “In today’s world, change is happening so quickly that everyone is trying to figure out how to be more flexible and agile, cut fixed costs and move to variable costs,” said King. “Unfortunately, people are viewed as a fixed cost.”

King worked with MBO Partners to produce a recent study that estimated the entire independent worker headcount in the U.S., for all occupations, at 17.7 million. They also estimate that around one million of them are IT professionals.

A separate analysis by research firm Computer Economics finds a similar trend. Over the last two years, there has been a spike in the use of contract labor among large IT organizations — firms with IT operational budgets of more than $20 million, according to John Longwell, vice president of research at Computer Economics.

This year, contract workers make up 15% of a typical large organization’s IT staff at the median. This is up from a median of just 6% in 2011, said Longwell. The last time there was a similar increase in contract workers was in 1998, during the dot.com boom and the run-up to Y2K remediation efforts. Computer Economics recently published a research brief on the topic.

“The difference now is that use of contract or temporary workers is not being driven by a boom, but rather by a reluctance to hire permanent workers as the economy improves,” Longwell said.

Computer Economics expects large IT organizations to step up hiring in 2014, which may cause the percentage of contract workers to decline back to a more normal 10% level. But, Longwell cautioned, it’s not clear whether that new hiring will be involve full-time employees or even more contract labor.

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HTC Cutting US Jobs

In another sign of trouble at HTC, the Taiwan-based mobile device maker began downsizing its U.S. operations on Friday, eliminating an undisclosed number of staff.

The move is meant to “streamline and optimize” the company’s U.S. organization “after several years of aggressive growth,” HTC said in a Monday email. A company spokeswoman declined to specify how many employees would be affected.

“However, to achieve our long-term goals as a business and return maximum value to our shareholders, this is a necessary step to drive ongoing innovation,” the company said.

HTC has been facing a difficult year on weak earnings that have sent its stock price tumbling. In the second quarter, its net profit plummeted 83 percent year-over-year, despite strong reviews for its flagship smartphone, the HTC One.

The weak financials are major change from only a couple years ago when HTC was riding high selling Android smartphones in the U.S. But starting in late 2011, the company’s net profit has sagged on increased competition from Samsung and Apple.

To recover, HTC has focused on building up its “One” smartphone brand. In addition, the company has expanded its China presence, and in August launched a new marketing campaign that’s enlisted Hollywood actor Robert Downey Jr.

While the company has largely focused selling high-end handsets, in July HTC said it was planning on selling more mid-tier and entry level phones to regain market share. The new phones will launch at end of the third quarter or early fourth quarter.

But the company’s troubles go beyond issues with smartphone sales and marketing. In September, Taiwanese authorities arrested three HTC employees for allegedly stealing company secrets. One of the employees arrested was Thomas Chien, HTC’s vice president of product design.

HTC has declined to offer further details on the case.

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Will The FBI Ditch Blackberry?

Samsung Electronics Co Ltd is close to signing a deal to sell its popular line of Galaxy devices to the U.S. Federal Bureau of Investigation, sources familiar with the situation said late last  Friday.

The deal would be a boost for Samsung, which is increasingly seeking to cater to the needs of government agencies, a niche long dominated by Canadian smartphone maker BlackBerry Ltd.

The FBI, with more than 35,000 employees, at present uses mainly BlackBerry devices. It is unclear whether the agency plans to replace all BlackBerry equipment with Galaxy models or whether it will use hardware from both companies.

A spokeswoman for the FBI declined to comment on the matter, saying that the selection of its new smartphones is part of an active acquisition process and any current discussions are proprietary to the government.

The imminent deal was initially reported by the Wall Street Journal late on Thursday. The WSJ also said Samsung is close to signing a smaller order for its devices with the U.S. Navy, citing people familiar with the matter.

Representatives of BlackBerry and Samsung declined to comment. BlackBerry emphasized, however, that it regards its operating system as the best in the market in terms of security features.

“The security of mobile devices is more important now than it has ever been before,” BlackBerry’s chief legal officer, Steve Zipperstein, said in an interview. “It is fair to ask why in this context anyone would consider moving from the gold standard in security, which is the BlackBerry platform.”

In May, the U.S. Pentagon cleared Samsung’s Android mobile devices and a new line of BlackBerry devices powered by the BB10 operating system for use on Defense Department networks.

Samsung has been pushing hard to convince government agencies and corporate clients that its Galaxy devices, powered by Google Inc’s Android operating system, can meet their stringent security needs.

The South Korean company hopes that the Pentagon clearance and the imminent deal with the FBI will help boost sales to security-conscious clients including banks and law firms.

Some analysts remain skeptical about whether Android can meet all security requirements of such clients, and note that the FBI itself has highlighted some vulnerabilities of the platform.

“The Android operating system hasn’t been secured properly,” said Rob Enderle, principal analyst with Enderle Group, noting that Samsung has layered technology on top of the operating system in an attempt to make its Galaxy devices safer.

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