Lofty Wishes: AT&T To Offer $700 HTC 4G Tablet

AT&T on Wednesday announced the new HTC Jetstream, its first LTE-ready tablet, will become available on Sept. 4 for $700 and a two-year contract.

Jetstream’s price may be too steep for many customers, even with a fast LTE plus HSPA+ connection, given expected lower prices for tablets on the horizon. Amazon is expected to unveil a 9-in. tablet soon priced at $299, while Hewlett-Packard has begun a $99 fire sale for its soon-to-be-defunct TouchPad.

The 10.1-in. Jetstream runs Android 3.1 with an expandable storage capacity of 32 GB, but at nearly $700, it would be $100 more than the 32 GB Apple iPad 2 with its 9.7-in. screen.

That premium price for the Jetstream seems to based principally on its fast LTE (Long-Term Evolution) connection and a digital pen input capability that allows for drawings and signatures on the touchscreen.

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Will HP Temporarily Resurrects The TouchPad?

Hewlett Packard Co plans to produce “one last run” of TouchPads, days after declaring it will discontinue a line of tablets that failed to challenge Apple Inc’s domination of the booming market.

A day after the chief of HP’s personal devices division told Reuters the TouchPad might get a second lease on life, HP announced a temporary about-face on the gadget after being “pleasantly surprised” by the outsized demand generated by a weekend fire-sale.

HP slashed the price of its tablet to $99 from $399 and $499 the weekend after announcing the TouchPad’s demise on August 18, part of a raft of decisions intended to move HP away from the consumer and focus on enterprise clientele.

That ignited an online frenzy and long lines at retailers as bargain-hunters chased down a gadget that had been on store shelves just six weeks.

“The speed at which it disappeared from inventory has been stunning,” the company said. “We have decided to produce one last run of TouchPads to meet unfulfilled demand.”

HP may lose money on every TouchPad in its final production run. According to IHS iSuppli’s preliminary estimates, the 32GB version carries a bill of materials of $318.

“We don’t know exactly when these units will be available or how many we’ll get, and we can’t promise we’ll have enough for everyone. We do know that it will be at least a few weeks before you can purchase,” HP said in a blogpost.

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iPad Expected To Dominate Until 2013

Apple’s iPad will maintain its dominance of the tablet market through at least 2013, research firm IHS iSuppli said today.

El Segundo, Calif.-based iSuppli bumped up its iPad sales forecast for 2011 from an earlier estimate of 43.7 million to 44.2 million, citing Apple’s ability to solve its supply issues and the blunders by rivals, including Hewlett-Packard.

“Apple has resolved the iPad supply issues,” said Rhoda Alexander, senior manager of tablet and monitor research in an interview today. “It was never a demand problem.”

Earlier this year, Apple struggled to produce enough iPad 2 tablets to meet a surging demand for the new device. Those problems have been addressed, and Alexander said that Apple is in the cat bird’s seat for the second half of the year.

“All the momentum in the media tablet market is with Apple right now,” she said. “The competition can’t seem to field a product with the right combination of hardware, marketing, applications and content to match the iPad.”

iSuppli also boosted its forecast for overall tablet sales this year from 58.9 million to 60 million units, meaning the iPad will account for nearly three-fourths of all tablets sold in 2011.

That dominance will continue through 2013, said Alexander, noting that iSuppli previously expected Apple to fall under the 50% share mark in 2012.

“They’ve taken every lesson they’ve learned with previous products and applied them to the iPad,” said Alexander. “Their whole production process is a marvel to watch.”

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Prank Website Offers $49 HP TouchPads

With technophiles still scrambling to get their hands on the remaining Hewlett-Packard’s $99 TouchPads, a $49 deal just seems too good to be true.

And, as the thousand or so people who tried to buy cheap TouchPads on an HP look-alike website Tuesday learned, one should think twice about seemingly unbelievable deals.

The prank site — registered Tuesday as Hewlett-packard.org.uk — looks legitimate. In fact, many of the links on the site go to real HP addresses.

But anyone who tries to purchase the $49 TouchPad gets Rickrolled. It’s a popular type of Internet prank where the victim clicks on a seemingly irresistible link — a $49 TouchPad, or a sneak copy of a Kim Kardashian wedding video — and ends up instead sitting through a YouTube clip of schmaltzy soul singer Rick Astley singing his 1987 hit, “Never Gonna Give You Up.”

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Apple Tech Support Satisfaction Plummets

Apple customers are increasingly unhappy with the company’s technical support, which could affect the firm’s bottom line in the future, a researcher said today.

Although Apple continues to outperform rival computer makers Hewlett-Packard and Dell in overall customer satisfaction with technical support, in several areas Apple’s slippage over the last year is alarming, said Peter Leppik, CEO of Vocalabs, a Minneapolis-based company that surveys consumers after they’ve contacted customer or technical support.

“Apple is still definitely ahead of its competition, but what we are highlighting are deeper metrics that are showing negative trends,” said Leppik. “Customers are upset with the automated part of support calls to Apple, and that might be trickling into higher metrics.”

Those higher metrics Leppik referenced include the likelihood customers will return for another purchase in the future, or continue to recommend Apple products to friends and family.

In the past 12 months, consumers who said they were “very satisfied” with Apple’s technical support dropped 15 percentage points, from 73% at the mid-point of 2010 to 58% halfway through 2011, said Leppik.

The primary cause of the tumble was a turnabout in customers’ opinion of the automated section of their calls to Apple. In the last year, the percentage of those who said they were very satisfied with the quality of Apple’s automation fell 13 points to 24%. That’s a new low for Apple in Vocalabs surveys, and a whopping 28 points off the peak of 52% a year-and-a-half ago.

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HP Exec Claims Evidence Was Falsified

HP has been accused of producing “false and fabricated” evidence against a former sales executive who the firm claims stole confidential information.

Adrian Jones, who was a sales executive at HP, left the firm to join Oracle in February 2011. HP claims that Jones nabbed a load of confidential information between 10 and 11 February using a removable hard drive. Jones told the court that the hard drive was used by HP for backup and was never in his possession, saying that HP and its outside counsel have confirmed these facts.

Jones’ current employer Oracle said that the accusations leveled at its employee are simply not true, with Deborah Hellinger, a spokeswoman for Oracle telling Bloomberg, “The central allegation in HP’s employment lawsuit against Adrian Jones has turned out to be complete fiction…. If they did it knowingly then HP and their lawyers should be sanctioned. If they did it mistakenly then they simply owe Mr Jones an apology.”

HP is said to have probed Jones’ relationship with a female subordinate, for whom Jones allegedly arranged a 94 per cent pay rise and expensed travel that had no business purpose.

Jones’ case mirrors that of former HP CEO Mark Hurd who left the company after similar expense discrepances were brought to light. Hurd, a close friend of Oracle CEO Larry Ellison, then joined Oracle as co-president within weeks of leaving his post at HP.

HP and Oracle have been going at it hammer and tongs in a largely public row over Oracle’s decision to dump support for Intel’s Itanium architecture. The two companies are in various other legal battles as well, with HP claiming that Oracle had gone from being a partner to a “bitter antagonist”. We assume the next lawsuit will claim that Oracle stole HP’s lunch money and beat it up behind the bike shed, or perhaps the other way around.

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HP Announces TouchPad 4G Deal

Hewlett-Packard announced it would release a 4G TouchPad tablet with upgraded hardware that will be available on AT&T’s wireless network.

The tablet will have a 1.5GHz processor, which is a change from the dual-core 1.2GHz Qualcomm Snapdragon processor available with older Wi-Fi-only TouchPad models that went on sale just two weeks ago.

Last August Qualcomm said that by the start of this year it would ship the dual-core Snapdragon QSD8672 chip that could run at clock speeds of up to 1.5GHz.

The TouchPad will have 32GB of internal storage, GPS and built-in AT&T wireless mobile broadband capabilities, HP said in a statement. Specific pricing and availability will be announced at a later date.

Wireless connectivity will be available through AT&T’s DataConnect mobile data plans for tablets or Wi-Fi hotspots around the country, HP said.

TouchPad users have expressed concerns about the device’s performance, especially the long load times for some applications. HP attributes the performance issue to software problems and said it will deliver an over-the-air software update that should resolve some performance problems.

Some buyers also were concerned about the TouchPad’s weight of about 1.6 pounds (740 grams), which is heavier than Apple’s iPad at 1.32 pounds. The TouchPad includes a 9.7-inch screen and comes with WebOS 3.0, which is also used in smartphones.

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HP To Debut 7-Inch Tablet In August

The 9.7-in. TouchPad debuting on July 1 from Hewlett-Packard (HP) will be quickly followed by a 7-in. tablet from HP in August, according to an anonymous source.

Taiwan Economic News on Friday cited an unnamed subcontractor for Inventec Corp., a PC manufacturing company in Taiwan, for information about the smaller tablet. The story said Inventec has “received big-ticket orders for tablet PCs from HP,” for both the 9.7-in. TouchPad and a 7-in. model launching in August.

The announced TouchPad runs WebOS, but no other details were available on the 7-in. model.

Inventec and HP have so far not commented on this story.

HP has not announced a 7-in. tablet, although that form factor is becoming fairly common alongside tablets with screens close to 10 inches in size.

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Intel Developing Thunderbolt Technology

A new interconnect technology being developed by Intel could be ready for market by 2015 and will be able to move data between computers at up to five times the speed of its recently launched Thunderbolt technology, an Intel researcher said earlier this week.

The new technology uses silicon photonics, which combines silicon components with optical networking, to transfer data at up to 50 gigabits per second over distances of up to 100 meters, said Jeff Demain, strategy director of circuits and system research at Intel Labs, at a company event in New York.

Intel expects the technology to be ready for use in PCs, tablets, smartphones, televisions and other products by 2015, Demain said. As well as being faster than today’s interconnect technologies, it’s expected to lower costs because the components will be built using existing silicon manufacturing processes.

The technology could possibly be used in TVs and set-top boxes to carry video streams at much higher definition than those available today. Image resolution is likely to quadruple by the middle of the decade, when successors to 1080p have arrived, and that will mean more data has to be pushed to the TV.

It should also enable faster data transfers between smartphones, tablets, PCs and peripherals such as external storage drives.

The technology still has a way to go, but Intel showed its progress at the event in New York Wednesday. It showed what it said were working prototypes of the silicon chips used to transmit and receive the laser signals.

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Dell To Unleash Microservers

Representatives from Dell stated that the PowerEdge C5125 and C5220 were built for businesses that want to set up cloud computing infrastructures. Dell’s Barton George wrote in his blog that the C5125 will utilize AMD processors and will ship next month and the C5220 which will have an Intel processor will ship in May. The PowerEdge eco-friendly servers will have a dense 3U infrastructure that has 12 one-socket servers that can be used for running one application. These types of servers use four times less rack space and cabling which makes data centers more efficient.

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