Shareholder Group Demands RIM Shake-up

An activist shareholder in Research In Motion said on Tuesday it wants the struggling BlackBerry maker to seriously ponder selling itself or spinning off its patent portfolio, sending RIM’s share price higher.

Jaguar Financial Corp said it wants the Canadian company’s board to take control from co-Chief Executives Mike Lazaridis and Jim Balsillie and for up to five of RIM’s independent board members to explore options to maximize shareholder value.

RIM shares were up 1.3 percent at midday Tuesday at $30.52 on the Nasdaq and gained 2.3 percent to C$30.26 on the Toronto Stock Exchange. Both markets were down sharply
overall. RIM shares have lost almost half their value since the start of the year.

“Our call is for (RIM’s board) to take action; no more study, take action. Take action now, before it’s too late,” Jaguar Chief Executive Vic Alboini said in an interview.

Alboini said Jaguar has talked to a select group of shareholders and received broadly positive feedback for its plan.

“We haven’t found one who wasn’t supportive,” he said. “We haven’t found any opposition.”

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Dell & Baidu To Create Mobile Devices

Dell Inc and China’s top search engine Baidu Inc plan to join forces and develop tablet computers and mobile phones, targeting the Chinese market dominated by Apple Inc and Lenovo.

China is one of the fastest growing markets for tablets and is home to more than 900 million cell phone subscribers, but analysts were skeptical that the partnership would knock Apple from its dominant perch in the market.

“I suspect this is just Dell, who has a lot of problems on the mobile and tablet front, grasping at straws to get any kind of publicity that it can to make its product more attractive,” said Michael Clendenin, managing director of technology consultancy RedTech Advisors.

“Ultimately in China, I still think it is Apple’s game, still for the iPad and iPhone.”

Dell declined to give a timeline for the launch of the devices, but local media reported on Tuesday, quoting sources, that it may be as early as November.

Baidu launched a new mobile application platform last week and offered a glimpse of its upcoming mobile operating system, which it hopes will serve a growing number of users accessing the Internet from smartphones and tablet computers.

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Lofty Wishes: AT&T To Offer $700 HTC 4G Tablet

AT&T on Wednesday announced the new HTC Jetstream, its first LTE-ready tablet, will become available on Sept. 4 for $700 and a two-year contract.

Jetstream’s price may be too steep for many customers, even with a fast LTE plus HSPA+ connection, given expected lower prices for tablets on the horizon. Amazon is expected to unveil a 9-in. tablet soon priced at $299, while Hewlett-Packard has begun a $99 fire sale for its soon-to-be-defunct TouchPad.

The 10.1-in. Jetstream runs Android 3.1 with an expandable storage capacity of 32 GB, but at nearly $700, it would be $100 more than the 32 GB Apple iPad 2 with its 9.7-in. screen.

That premium price for the Jetstream seems to based principally on its fast LTE (Long-Term Evolution) connection and a digital pen input capability that allows for drawings and signatures on the touchscreen.

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Sprint To Be The First To Offer Galaxy S II

Sprint will be the first U.S. mobile carrier to offer Samsung’s Galaxy S II, starting Sept. 16, but T-Mobile and AT&T said Tuesday they also will sell the phone.

A follow-on to the popular Galaxy S, the phone will be the thinnest available at all three operators.

The largest mobile carrier in the U.S., Verizon Wireless, notably has decided not to sell the phone. Verizon recently said it already has an extensive portfolio of Android phones and so would not offer the Galaxy S II.

All models of the Galaxy S II will work on the 4G networks of the respective operators and will run Android 2.3, or Gingerbread. The phone will have a 4.3-inch Super Amoled Plus display, which uses technology developed by Samsung. It will have an 8-megapixel rear camera, plus a 2-megapixel front-facing camera for video conferencing.

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Dish Seeks To Add Cellular Services

Satellite TV provider Dish Network is aiming to build a 4G cellular network, if the U.S. Federal Communications Commission grants its permission, according to a filing the satellite provider made on Monday.

Dish, which earlier this year completed an acquisition of bankrupt satellite mobile operator TerreStar, asked the FCC to transfer TerreStar’s frequency licenses to a Dish subsidiary and to allow Dish to use the spectrum to build a broadband wireless network that it could then use to offer standalone cellular services.

Combined with spectrum Dish acquired in a separate deal to buy DBSD North America, the satellite provider wants to build a network using LTE, the technology of choice for most of the nationwide mobile phone operators, it wrote.

But it needs special permission from the FCC to offer standalone cellular service–as opposed to a service that is integrated with satellite service–and says it is crucial that it be allowed to do so.

“The requirement to make every device dual-mode severely limits a provider’s ability to enter into arrangements with multiple device and equipment manufacturers, thereby limiting consumer choice and severely impairing the business case economics,” Dish wrote.

The company also argued that customers want the choice of a smaller, lighter device with long battery life. Adding satellite capabilities to devices makes them heavier and reduces battery life. “Today, a mobile voice and data provider’s ability to attract customers depends in large measure on its ability to provide its customers with the types of devices that best suit their needs,” it wrote.

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Apple Tech Support Satisfaction Plummets

Apple customers are increasingly unhappy with the company’s technical support, which could affect the firm’s bottom line in the future, a researcher said today.

Although Apple continues to outperform rival computer makers Hewlett-Packard and Dell in overall customer satisfaction with technical support, in several areas Apple’s slippage over the last year is alarming, said Peter Leppik, CEO of Vocalabs, a Minneapolis-based company that surveys consumers after they’ve contacted customer or technical support.

“Apple is still definitely ahead of its competition, but what we are highlighting are deeper metrics that are showing negative trends,” said Leppik. “Customers are upset with the automated part of support calls to Apple, and that might be trickling into higher metrics.”

Those higher metrics Leppik referenced include the likelihood customers will return for another purchase in the future, or continue to recommend Apple products to friends and family.

In the past 12 months, consumers who said they were “very satisfied” with Apple’s technical support dropped 15 percentage points, from 73% at the mid-point of 2010 to 58% halfway through 2011, said Leppik.

The primary cause of the tumble was a turnabout in customers’ opinion of the automated section of their calls to Apple. In the last year, the percentage of those who said they were very satisfied with the quality of Apple’s automation fell 13 points to 24%. That’s a new low for Apple in Vocalabs surveys, and a whopping 28 points off the peak of 52% a year-and-a-half ago.

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Data Center Emissions Concerns Citizens

Some residents of Quincy, Washington, the location of massive data centers operated by Microsoft, Yahoo and others, are growing concerned about pollution from backup diesel generators at the data centers, and on Wednesday they’ll have the chance to discuss the issue.

The Washington State Department of Ecology is conducting a public meeting on Wednesday evening in Quincy for residents to voice their concerns over on an application from Dell for permission to use 28 generators powered by diesel engines.

Quincy, a town of around 6,000 people, will have 141 back-up generators once those belonging to Dell, and others that have been permitted or are in line for permission, are put in place. While the generators are designed to be used only in the rare case of an electricity outage, the data center operators turn them on regularly for testing.

On average, the companies are permitted to turn on each generator for 103 hours per year. If they use that maximum running time, data center generators in Quincy would run for the equivalent of 40 hours per day on average.

The Department of Ecology says diesel emissions, when breathed in, have been known to create or worsen a variety of health problems, including heart disease, asthma and
lung cancer.

Some residents, including former mayor Patty Martin, wonder about the health impact of the diesel emissions on the community. She thinks the generators should use the same types of devices to reduce emissions that are required by other Washington cities such as Olympia and Moses Lake.

Such devices aren’t necessary in Quincy, said Karen Wood, section supervisor for air quality in Eastern Washington for the Department of Ecology. Because Olympia is a much bigger city it already has high diesel emissions from other sources, so a new data center there was required to reduce its emissions, she said.

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Verizon To End Unlimited Mobile Data Plan

If you have a smartphone with an unlimited data plan on the Verizon Wireless network, get ready to mourn the end of those good times.

Verizon will put the kabash on its unlimited smartphone data plan some time this summer, according to comments made by the carrier’s chief financial officer. Speaking at the Reuters Global Technology Summit on Thursday, Verizon CFO Fran Shammo stated the company will soon roll out new tiered pricing plans and altogether eliminate the current $30-a-month unlimited option.

According to Reuters, which reported the news, the move is designed to “force heavy data users to pay more for mobile data.”

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EBS Coming To Your Smartphone

In the event of local and/or nationwide disasters, wireless carriers will soon begin alerting the public by sending emergency SMS text messages to mobile phones.

AT&T, Sprint, T-Mobile and Verizon Wireless have all agreed to a participate in this new Emergency Broadcast System alert method. It  will initially be rolled  out in New York and Washington, D.C., later this year, and nationwide next year, in April at the earliest.

The emergency text messages will cover public safety threats, Amber Alerts for missing children, and messages from the president, the New York Times reports. Messages will be free for customers, who can opt out of them all except the presidential messages.

We don’t expect the alerts to be frequent,” Julius Genachowski, chairman of the Federal Communications Commission, told the Times. “They will be reserved for when they are truly needed, for tornadoes or for disasters like 9/11.”

Genachowski said the emergency texts will look different from ordinary messages, making them more difficult for hackers to infiltrate or fake. They’ll probably appear directly on the screen, along with a special vibration or other signal. No word on how closely they’ll resemble the tone and color bars of the current Emergency Broadcast System for televisions, or whether users can expect “this is a test” messages on a regular basis.

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Samsung Sues Apple

In the uber competitive world of mobile device development suing is fast becoming a sport engaged in by all of the titans of technology. Add another lawsuit to the pile as Samsung Electronics hits Apple with lawsuits in three countries alleging infringement of patents on smartphone technologies. Last week Apple sued Samsung for allegedly copying the designs of Apple’s iPad, iPod Touch and iPhone in its Galaxy smartphone and Galaxy Tab tablet PC.

On Thursday, the South Korean electronics maker sued Apple in Seoul alleging five patent infringements, in Tokyo over two alleged infringements and in Manheim, Germany, over three.

“Samsung is responding actively to the legal action taken against us in order to protect our intellectual property and to ensure our continued innovation and growth in the mobile communications business,” the company said in a statement.

According to Samsung, the lawsuits say Apple infringed on patents concerning reducing data transmission errors in WCDMA (Wideband CDMA) mobile networks, tethering mobile phones to PCs so the PC can use the phone’s wireless data connection, and reducing power consumption when transmitting data over HSPA (High Speed Packet Access) networks.

Apple’s lawsuit filed on April 15 in the U.S. says Samsung copied external design features on the iPhone, iPod Touch and iPad. The lawsuit further alleges that Samsung designed application icons for that come close to icons on Apple’s devices.

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