Amazon Tops Apple

A mere five months after Apple snatched J.D. Power’s tablet satisfaction award away from Samsung, it has lost it to up-and-coming Amazon.

Apple’s iPad finished in second place in the latest satisfaction survey conducted by J.D. Power and Associates, with a score of 824 out of a possible 1,000. For the first time, Amazon took first place, scoring 827.

Samsung came in at 821 for third, while Asus and Acer filled out the first five, but those stragglers’ scores were under the category average.

J.D. Power’s satisfaction score included five separate measurements for performance, ease of operation, features, styling and design, and cost, with each accounting for different percentages of the final number. Performance, for example, counted as 28% of the total; cost for 11%.

Apple received high scores in performance and styling and design, while Amazon performed best in ease of operation and cost, said Kirk Parsons, senior director of telecommunications services at J.D. Power.

“Within the tablet segment, there’s a balance of cost and value, and for this period, Amazon was at the equilibrium,” said Parsons. “For the money, [Amazon tablets] do what buyers need them to do. And the Mayday feature really helped them in ease of operation.”

Mayday is a feature on Amazon’s higher-end tablets that lets customers video chat with support representatives using the device.

Parsons called out Amazon’s Fire HDX, which launched in October 2013 in a 7-in. size and a month later in an 8.9-in. format, for driving the brand’s scores. Amazon now sells the 7-in. Fire HDX for $179; the 8.9-in. model starts at $379. “The new Fire HDX did really, really well” in the survey, Parsons noted.

J.D. Power polled nearly 2,700 U.S. tablet owners who had had their current devices for less than a year. The survey period ran from March to August.

The last time J.D. Power published tablet customer satisfaction scores, Amazon placed fourth. Its jump to first was a small surprise, said Parsons. “I figured [Amazon’s] scores would improve, but I didn’t think they’d take the top spot,” he admitted.

Price is increasingly important to satisfaction, said Parson, as costs fall and capabilities climb across the board, making it more difficult for premium-priced tablets like Apple’s iPad, to retain their polled positions. On average, tablet customers now spend $345 on their tablets, $48 less than in April 2013, a decline of 12%.

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Techies Demand More Money

Employers may need to loosen their purse strings to retain their IT staffers in 2014, according to a salary survey from IT career websiteDice.com.

Among the tech workers who anticipate changing employers in 2014, 68 percent listed more compensation as their reason for leaving. Other factors include improved working conditions (48 percent), more responsibility (35 percent) and the possibility of losing their job (20 percent). The poll, conducted online between Oct. 14 and Nov. 29 last year, surveyed 17,236 tech professionals.

Fifty-four percent of the workers polled weren’t content with their compensation. This figure is down from 2012′s survey, when 57 percent of respondents were displeased with their pay.

The decrease in salary satisfaction could mean companies will face IT staff retention challenges this year, since 65 percent of respondents said they’re confident they can find a new, better position in 2014.

This dissatisfaction over pay comes even though the survey, released Wednesday, showed that the average tech salary rose 2.6 percent in 2013 to US$87,811 and that more companies gave merit raises. The main reason for last year’s bump in pay, according to 45 percent of respondents, was a merit raise. In comparison, the average tech salary was $85,619 in 2012 and 40 percent of those polled said they received a merit raise.

Meanwhile, 26 percent of respondents attributed their 2013 salary increase to taking a higher-paying job at another company.

Employers realize tech talent is coveted and are attempting to keep workers satisfied by offering them a variety of incentives, the survey found. In 2013, 66 percent of employers provided incentives to retain workers. The two most popular incentives were increased compensation and more interesting work. Incentives that allow employees to better balance their work and personal lives were also offered, such as telecommuting and a flexible work schedule.

Skills that commanded six-figure jobs in 2013 came from some of the hottest areas of IT. Data science led the way with big data backgrounds yielding some of the highest salaries. People skilled in Knowing R, the popular statistical computing language, can expect to make $115,531 on average, while those with NoSQL database development skills command an average salary of $114,796. IT pros skilled in MapReduce to process large data sets make $114,396 on average.

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Citrix Updates Xen Server

Citrix has released its open source Xen Server 6.2 to go up against VMware’s closed source free Vsphere hypervisor.

Citrix for years has maintained a free, open source version of its Xen hypervisor but it has been losing ground to KVM and in particular VMware’s free Vsphere hypervisor. Now the firm has released Xen Server 6.2 and a community website that the firm hopes will help increase support for its open source hypervisor.

According to Citrix, Xen Server 6.2 supports Cloud Stack, Open Stack and Citrix’s own Cloud Platform. The firm touted support for the latest guest operating systems including Microsoft’s Windows 8 and Windows Server 2012.

Sameer Dholakia, group VP and GM of Citrix’s Cloud Platforms Group said, “The cloud era has brought a lot of exciting opportunities for data center infrastructure, but the reality is that one size doesn’t fit all when it comes to virtualization.

“By empowering our users and partners with a committed open source strategy and community for XenServer – which already powers some of the largest clouds in the world – we are moving the needle in innovation to help customers of all sizes, and at all stages of their cloud strategies, to maximize the benefits they gain from vitualization and the cloud.”

Citrix said its Xen Server 6.2 supports its Xen Desktop software, including Intellicache and Dynamic Memory Control. The firm said it has added Desktop Director alerts so that administrators can be notified of low resources to try to prevent virtual machines from becoming unusuable.

Citrix will be hoping that as firms get used to the free version of Xen Server they will shell out for the full versions that cost up to $3,250. However, Citrix’s continued support of its free, open source Xen Serven means that VMware will have to continue offering a free version of Vsphere if it doesn’t want to leave a gap in the market.

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Citrix Goes To The Cloud

Citrix System’s GoToWebcast has become generally available in North America and Europe, offering users a cloud-based webcasting tool for up to 5,000 participants.

The subscription-based GoToWebcast allows users to broadcast unlimited audio and video presentations to live and on-demand audiences that can access them using mobile devices such as Apple’s iPhones and iPads, or Android-based smartphones and tablets.

To simplify administration, GoToWebcast has a five-step wizard that walks users through setting up their event. Users are first asked to schedule the event, including deciding audience size and if the web cast should be available on-demand or live with an archive. Users are then asked to select registration alternatives, multimedia options, choose what content to upload and finally decide on security and email settings.

In addition to audio and video, users can upload presentation documents, chat with attendees, conduct polls and link to social media channels. Citrix didn’t announce any pricing for the new service, only saying that users pay a fixed monthly fee.

The company also released a beta version of GoToWebinar with HDFaces for the 500- and 1,000-attendee plans. HDFaces is a video conferencing technology that lets up to six presenters lead interactive Q&A sessions, host panel discussions, or do demonstrations in high-definition.

The announcement comes after the recently announced availability of HDFaces for up to 100 participants in GoToWebinar and GoToTraining sessions, as Citrix adds high-definition video across its GoTo portfolio.

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