Energy Star Goes To Tablets

Coming to a tablet near you soon, Energy Star ratings.

The specification will be part of the Energy Star version 6.1, according to documents posted on the U.S. Energy Star website. But a date for ratings on tablets has not yet been established, said Robert Meyers, product manager at Energy Star computers. Energy Star is a joint effort between the U.S. Environmental Protection Agency and the U.S. Department of Energy.

The Energy Star specification helps shoppers identify the most power-efficient products when making purchases. The Energy Star program already covers laptops, desktops, monitors, light bulbs, servers, household appliances and other products that are identified with a label. The use of Energy Star-labeled products helped cut close to US$18 billion from U.S. utility bills in 2010, according to the organization.

The EPA and DOE originally floated the idea of including tablets as part of Energy Star version 6.0 for products like laptops, desktops, displays, thin clients and networking equipment, which goes into effect on June 1. Some IT vendors that participate in the Energy Star program argued against the immediate inclusion of tablets, saying that those devices are more like smartphones than PCs and have different assembly and equipment. They argued that tablets and laptops differ on components such as batteries and networking equipment, and thus cannot be grouped together with PCs. The EPA and those stakeholders are now trying to gather a consensus on the definition of tablets and how to rate the devices.

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Intel Buys Patents

Intel on Monday spent US$375 million to purchase nearly 1,700 wireless networking patents from subsidiaries of digital communications company Interdigital.

Intel will get patents that cover a range of 3G, LTE and Wi-Fi technologies from Interdigital. The patents should boost Intel’s product mobile product portfolio as the company establishes a presence in the smartphone and tablet markets, which is currently ruled by ARM.

Intel has said it will integrate 3G and 4G LTE capabilities along with its Atom microprocessor in devices like smartphones and tablets. Intel made its first entry into the smartphone market earlier this year with its Atom chip code-named Medfield, which is being used in handsets from Lenovo, Orange and Lava International.

Intel later this year will release a dual-core Atom Z2580 processor with 3G, 4G and LTE capabilities. Intel’s upcoming Atom chip for tablets, code-named Clover Trail, will also come with mobile broadband options.

Intel started building its wireless business following the acquisition of Infineon Wireless for $1.4 billion, which was completed last year.

Wireless is a fast-changing market, and the company is making this investment to support the business, according to Chuck Mulloy, an Intel spokesman.

“This was an opportunity to add some value to our patent portfolio. That’s over and above what we have,” Mulloy said.

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Is NFC Taking Off?

Analyst working for Berg Insight have noted a growth in global sales of handsets featuring Near Field Communication (NFC) increased ten-fold in 2011.

More than 30 million units were sold in 2011 and the market was growing at a compound annual growth rate of 87.8 percent. It predicts that shipments will reach 700 million units in 2016. The global rise in smartphone adoption is also driving higher attach rates for other wireless connectivity technologies in handsets including GPS, Bluetooth and WLAN, the report said.

Some of the reason for the growth is the reduction in the cost of the technology. It is now a staple feature on high-end smartphones and most medium- and low-end models. Declining costs will also enable broader integration in the featurephone segment that is rapidly gaining smartphone-like functionality.

Shipments of WLAN-enabled handsets have more or less doubled annually in the past four years and the attach rate increased to 33 percent in 2011.

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RIM To Launch Music Service

BlackBerry maker Research In Motion is making plans to roll out its own music streaming service that will work across its mobile devices, according to people familiar with the plans.

The new service is likely part of an attempt by RIM to improve its BlackBerry Messenger service as it competes with the mobile media platform strengths of rival Apple Inc and Google Inc’s Android.

RIM is in late-stage negotiations with major labels, including Vivendi SA’s Universal Music Group, Sony Corp’s Sony Music, Warner Music Group and EMI Group. The new service is expected to be announced by Labor Day in the United States, September 5.

RIM has been enhancing its BlackBerry Messenger offering, popularly known as BBM, since announcing its “social platform” at last September’s DevCon event where it unveiled the PlayBook tablet computer.

A RIM spokeswoman declined comment on the report but said BBM is one of the largest mobile social networks in the world.

RIM’s BlackBerry smartphones have been hit by a sharply declining market share in the United States, even as the company has expanded sales in other parts of the world, partly because of BBM’s popularity.

Analyst Matthew Thornton at Avian Securities said he doubted the music service would attract new users but might help the company keep its existing BlackBerry customers interested.

“I just don’t think trying to replicate Apple is really going to change their situation near term,” he said.

“For RIM it’s going to be the new OS 7 product first and foremost … and then it’s about QNX and making that transition.”

RIM has just launched an updated operating system on three new touchscreen devices intended to catch up with the technical specifications of Android and other rivals. The company plans to launch the first BlackBerrys using the QNX software, used on its PlayBook tablet, early next year.

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Apple Tech Support Satisfaction Plummets

Apple customers are increasingly unhappy with the company’s technical support, which could affect the firm’s bottom line in the future, a researcher said today.

Although Apple continues to outperform rival computer makers Hewlett-Packard and Dell in overall customer satisfaction with technical support, in several areas Apple’s slippage over the last year is alarming, said Peter Leppik, CEO of Vocalabs, a Minneapolis-based company that surveys consumers after they’ve contacted customer or technical support.

“Apple is still definitely ahead of its competition, but what we are highlighting are deeper metrics that are showing negative trends,” said Leppik. “Customers are upset with the automated part of support calls to Apple, and that might be trickling into higher metrics.”

Those higher metrics Leppik referenced include the likelihood customers will return for another purchase in the future, or continue to recommend Apple products to friends and family.

In the past 12 months, consumers who said they were “very satisfied” with Apple’s technical support dropped 15 percentage points, from 73% at the mid-point of 2010 to 58% halfway through 2011, said Leppik.

The primary cause of the tumble was a turnabout in customers’ opinion of the automated section of their calls to Apple. In the last year, the percentage of those who said they were very satisfied with the quality of Apple’s automation fell 13 points to 24%. That’s a new low for Apple in Vocalabs surveys, and a whopping 28 points off the peak of 52% a year-and-a-half ago.

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Amex Debuts Mobile Payment System

American Express has just debuted a digital payment and commerce service that makes it possible to use Android-based devices and Apple iPhones for person-to-person online payments. Visa announced a similar personal payment product in the U.S. on March 16.

Analysts say the moves by Visa and American Express are clearly aimed at challenging PayPal in the personal payments business.

The new Amex service, named Serve, allows consumers and small businesses to make purchases and person-to-person payments on iOS- and Android-based devices. Serve accounts are also accessible on personal computers through Facebook and at Serve.com.

Serve also allows users to create and manage sub-accounts for friends and family members.

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