Xerox To Revamp Healthcare IT Business

Xerox Corp said it would overhaul its healthcare IT business and record a related impairment charge of about $145 million in the second quarter.

The company said it would end sales of its integrated eligibility system, a software system which can support operations in call centers and document imaging.

The healthcare business provides administrative and care management solutions to state Medicaid programs and government healthcare programs.

“Going forward, Xerox will focus on managing and completing the current Health Enterprise implementations, and will be highly selective in responding to new Medicaid Management Information System opportunities,” the company said on Friday.

The healthcare business contributes “$2 billion plus” to total revenue, a company spokeswoman said. The company reported total revenue of $19.54 billion for 2014.

“Basically, they are focusing their government healthcare business away from less profitable initiatives that they were pursuing. I see it as a positive,” Cross Research analyst Shannon Cross said.

“From a long-term stand point, it (Medicaid) is a profitable business,” Cross said.

Xerox, which has been shifting its focus to IT services from making printers and copiers, adjusted its earnings estimate for the quarter ended June to reflect the charge.

The company said it now expects earnings from continuing operations of 9-11 cents per share, below its prior guidance of 17-19 cents per share.

Shares of Xerox, which is expected to report second-quarter results on July 24, were up 1.6 percent at $10.79 in afternoon trading.

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Darkode Hacking Forum Shut Down

Law enforcement agencies from 20 countries collaborated to cripple a major computer hacking forum, and U.S. officials filed criminal charges against a dozen people associated with the website, the U.S. Department of Justice announced.

Darkode.com on is displaying a message saying the site and domain had been seized by the FBI and other law enforcement agencies.

Darkode, a password-protected online forum for criminal hackers, represented one of the gravest threats to the integrity of data on computers across the world, according to David Hickton, U.S. attorney for the Western District of Pennsylvania. “Through this operation, we have dismantled a cyber hornets’ nest of criminal hackers which was believed by many, including the hackers themselves, to be impenetrable.”

Five of the defendants face charges in Hickton’s district.

Darkode allowed hackers and other cybercriminals to sell, trade and share information and tools related to illegal computer hacking, the law enforcement agencies alleged.

Before becoming a member of Darkode, prospective participants were allegedly vetted through a process that included an invitation by a member, the DOJ said in a press release. The prospective member then pitched the skill or products he or she could bring to the forum.

Darkode members allegedly used each other’s skills and products to infect computers and electronic devices of victims around the world with malware, the DOJ said.

The takedown of the forum and the charges announced Wednesday came after the FBI’s infiltration of Darkode’s membership.

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Suse Goes 64-bit ARM Servers

Suse wants to speed the development of server systems based on 64-bit ARM processors.

The outfit said that it is making available to its partners a version of Suse Linux Enterprise 12 ported to ARM’s 64-bit architecture (AArch64).

This will enable them to develop, test and deliver products to the market based on ARM chips.

Suse has also implemented support for AArch64 into its openSUSE Build Service. This allows the community to build packages against real 64-bit ARM hardware and the Suse Linux Enterprise 12 binaries.

Hopefully this will improve the time to market for ARM-based solutions, the firm said.

Suse partners include chip makers AMD AppliedMicro and Cavium, while Dell, HP and SoftIron. Suse wants ARM processors to be part of a scalable technology platform in the data centre.

Through participation in the programme, partners will be able to build solutions for various applications, from purpose-built appliances for security, medical and network functions, to hyperscale computing, distributed storage and software-defined networking.

There are multiple vendors using the same core technology licensed from ARM. This provides a common base for the OS vendors, like Suse, to build support in their kernel.

Suse has some competition for ARM-based systems. Last year, Red Hat started up its ARM Partner Early Access Programme (PEAP), while Canonical has offered ARM support in its Ubuntu platform for several years now, including a long-term support (LTS) release last year that included the OpenStack cloud computing framework.

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FCC Wants Carriers To Alert When IP Switching

The U.S. Federal Communications Commission is backing a requirement that the country’s telecom carriers warn residential and business customers about plans to retire copper telephone networks for IP-based systems.

A proposal from FCC Chairman Tom Wheeler would also require telecom carriers retiring their copper networks to offer customers the option of purchasing battery backup systems so that they don’t lose voice service during an electrical power outage, officials said Friday. IP-based voice service depends on working Internet service, which, in turn, requires electricity.

The old copper-based phone service works without electrical service available at the customer’s address, and a loss of voice service during power outages is one of the major concerns of consumer groups as major telecom carriers move to retire their decades-old copper networks.

Wheeler’s proposal, likely to be voted on by the commission during its Aug. 6 meeting, would require telecom providers that are retiring copper to make battery backup systems with eight hours of standby power available to affected customers, either through the carriers themselves or for third-party retailers. Voice customers would have to pay for the battery backups, which now cost $40 and up, but they could choose whether or not they want the backup.

Most consumers and consumer groups in contact with the FCC wanted the option to purchase battery backup from sources other than carriers, an FCC official said. Requiring battery backup systems during VoIP installs could have discouraged customers from signing up for the service, he added.

Within three years, carriers would have to offer a battery backup option with 24 hours of standby power, under the rules proposed by Wheeler.

Telecom carriers retiring their copper would also have to alert customers that their old telephone service was going away. Telecom carriers currently aren’t required to notify customers, but under the proposed rules, residential customers would get a three-month warning, and business customers would get a six-month warning, agency officials said during a press briefing.

Telecom carriers would also have to notify interconnecting carriers of their copper retirement plans, and competitors using the existing copper to provide business voice and Internet services would be eligible to receive similar pricing deals from the large incumbent carriers, the FCC said.

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PC Sales Continue The Downward Trend

Gartner is reporting the biggest slump in PC sales for almost two years. The second quarter report saw 68.4 million units shifted in the three-month period, a year-on-year reduction of 9.4 percent, and the steepest drop in seven quarters.

What’s more, the prediction is that the next quarter will see a further reduction of 4.4 percent.

It seems that the dislike of Windows 8, coupled with the impending arrival of Windows 10, has battered the sales of new PCs.

The fact that most PC users will be entitled to a free upgrade, coupled with the fact that chip and RAM technology haven’t moved on at a spectacular pace this year, has created a perfect storm among consumers who are waiting it out for their machines to be born again on 29 July (or 30, or 31, or possibly 1 August).

If you’re reading this and thinking ‘It’s just a dying market’ you’re not wrong, but you have only to look at today’s IDC figures to see that this really is made of Microsoft.

IDC is even more pessimistic than Gartner, quoting 66.1 million units, down 11.8 percent year on year.

But more importantly, when drilled down to the OEMs, you can see where the real problem lies. Apple is the only company in the top five not rooted in the Windows ecosystem.

It is also the only manufacturer to see a rise in its market share, and is now the fourth biggest vendor in the world, up 16.1 percent. Acer at number five has seen its share plummet by 25.9 percent.

Things were a bit rosier this time last year, because businesses were migrating away from Windows XP (not all of them, mind). This year, there’s no ballast and a lot of hesitation to see exactly how Windows 10 does before big orders start being deployed in enterprises.

“The price hike of PCs became more apparent in some regions due to a sharp appreciation of the US dollar against local currencies,” said Mikako Kitagawa, principal analyst at Gartner.

“The worldwide PC market experienced unusually positive desk-based growth last year due to the end of Windows XP support. After the XP impact was phased out, there have not been any major growth drivers to stimulate a PC refresh.”

IDC’s Loren Loverde, VP of worldwide PC trackers and forecasting, said: “We’re expecting the Windows 10 launch to go relatively well, though many users will opt for a free OS upgrade rather than buying a new PC.

“Competition from 2-in-1 devices and phones remains an issue, but the economic environment has had a larger impact lately, and that should stabilize or improve going forward.”

Meanwhile, Apple, despite having a tiny market share for its OS X operating system at just 7.5 percent, according to this month’s Netmarketshare figures, has managed to avoid being the winner or loser OEM by being the referee, which is a nice trick if you can do it.

Both analyst firms see the top three remaining as Lenovo, HP and Dell. Nothing to see there.

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Is Mastercard Going With Selfies?

Mastercard has announced plans to roll out a verification technology that requires a selfie to process payments. The industry’s latest move in the shameless act of narcissism is a biometric face scanning technology that will let customers replace their PINs with their face, according to MasterCard chief product security officer, Ajay Bhalla. Bhalla told CNN Money that the multinational financial services corporation has teamed up with all the major phone manufacturers to deliver the technology. “The new generation, which is into selfies, I think they’ll find it cool. They’ll embrace it. This [app] seamlessly integrates biometrics into the overall payment experience,” he said. “You can choose to use your fingerprint or your face. You tap it, the transaction is OK’ed and you’re done.” The selfie payment feature will roll out on a trial basis first in the US, with a full scale deployment to follow at an unspecified date. The system requires users to blink when prompted once they have held their device at eye-level for the checkout process to complete. This ensures that potential cyber crooks cannot use a still image of the user to hack into their personal account. MasterCard announced last month that all retail outlets across Europe will accept contactless payments by 2020, paving the way for wider adoption of mobile payment solutions. Mike Cowan, head of emerging payments products at MasterCard, revealed at the company’s Future of Payments event in London that Europeans will soon be able to tap to pay anywhere. “From the beginning of 2016 any new payment terminal that gets deployed must accept contactless, and every single terminal must accept it by 2020,” he said. This means that new point of sale terminals must adhere to the new standard on deployment from 1 January 2016, while existing terminals that don’t yet support contactless payments must be replaced by 1 January 2020 at the latest. Source

Is Oracle Sliding?

Oracle said weak sales of its traditional database software licenses were made worse by a strong US dollar lowered the value of foreign revenue.

Shares of Oracle, often seen as a barometer for the technology sector, fell 6 percent to $42.15 in extended trading after the company’s earnings report on Wednesday.

Shares of Microsoft and Salesforce.com, two of Oracle’s closest rivals, were close to unchanged.

Daniel Ives, an analyst at FBR Capital Markets said that this announcement speaks to the headwinds Oracle is seeing in the field as their legacy database business is seeing slowing growth.

It also shows that while Cloud business has seen pockets of strength it is not doing as well as many thought,

Oracle, like other established tech companies, is looking to move its business to the cloud-computing model, essentially providing services remotely via data centres rather than selling installed software.

The 38-year-old company has had some success with the cloud model, but is not moving fast enough to make up for declines in its traditional software sales.

Oracle, along with German rival SAP has been losing market share in customer relationship management software in recent years to Salesforce.com, which only offers cloud-based services.

Because of lower software sales and the strong dollar, Oracle’s net income fell to $2.76 billion, or 62 cents per share, in the fourth quarter ended May 31, from $3.65 billion, or 80 cents per share, a year earlier.

Revenue fell 5.4 percent to $10.71 billion. Revenue rose 3 percent on a constant currency basis. Analysts had expected revenue of $10.92 billion, on average.

Sales from Oracle’s cloud-computing software and platform service, an area keenly watched by investors, rose 29 percent to $416 million.

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IBM Buys Blue Box

IBM HAS ACQUIRED Blue Box in an attempt to make its cloud offering even bluer. The Seattle-based company specialises in simple service-as-a-platform clouds based on OpenStack.

This, of course, fits in with IBM’s new direction of a Power PC, OpenStack cloud-based world, as demonstrated by its collaboration with MariaDB on TurboLAMP.

IBM’s move to the cloud is starting to pay off, seeing revenue of $7.7bn in the 12 months to March 2015 and growing more than 16 percent in the first quarter of this year.

The company plans to use the new acquisition to create rapid, integrating cloud-based applications and on-premise systems within the OpenStack managed cloud.

Blue Box also brings a remotely managed OpenStack to provide customers with a local cloud, better visibility control and tighter security.

“IBM is dedicated to helping our clients migrate to the cloud in an open, secure, data rich environment that meets their current and future business needs,” said IBM general manager of cloud services Jim Comfort.

“The acquisition of Blue Box accelerates IBM’s open cloud strategy, making it easier for our clients to move data and applications across clouds and adopt hybrid cloud environments.”

Blue Box will offer customers a more cohesive, consistent and simplified experience, while at the same time integrating with existing IBM packages like the Bluemix digital innovation platform. The firm also offers a single unified control panel for customer operations.

“No brand is more respected in IT than IBM. Blue Box is building a similarly respected brand in OpenStack,” said Blue Box founder and CTO Jesse Proudman.

“Together, we will deliver the technology and products businesses need to give their application developers an agile, responsive infrastructure across public and private clouds.

“This acquisition signals the beginning of new OpenStack options delivered by IBM. Now is the time to arm customers with more efficient development, delivery and lower cost solutions than they’ve seen thus far in the market.”

IBM has confirmed that it plans to help Blue Box customers to grow their technology portfolio, while taking advantage of the broader IBM product set.

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IRS Reducing Size Of Cybersecurity Staff

The Internal Revenue Service, which confirmed rumors of a breach of 100,000 taxpayer accounts, has been consistently reducing the size of its internal cybersecurity staff as it increases its security spending. This may seem paradoxical, but one observer suggested it could signal a shift to outsourcing.

In 2011, the IRS employed 410 people in its cybersecurity organization, but by 2014 the headcount had fallen by 11% to 363 people, according to annual reports about IRS information technology spending by the U.S. Treasury Department Inspector General.

Despite this staff reduction, the IRS has increased spending in its cybersecurity organization. In 2012, the IRS earmarked $129 million for cybersecurity, which rose to $141.5 million last year, an increase of approximately 9.7%.

This increase in spending, coupled with the reduction in headcount, is an indicator of outsourcing, said Alan Paller, director of research at the SANS Institute. Paller sees risks in that strategy.

“Each organization moves at a different pace toward a point at which they have outsourced so much that the insiders do little more than manage contracts, and lose their technical expertise and ability to manage technical contractors effectively,” said Paller.

An IRS spokesman was not able to immediately answer questions about the IRS’s cybersecurity spending.

This breach is drawing congressional scrutiny. On Tuesday, U.S. Senator Orrin Hatch (R-Utah), who heads the Senate Finance Committee, called the breach “unacceptable.”

The IRS’s total IT budget in 2014 was $2.5 billion, an increase from the prior year’s $2.3 billion, with 7,339 employees last year, little change from 7,303 reported in 2013.

The agency’s IT budget has fared better than the agency overall. Congress has been cutting spending at the agency. IRS funding has been reduced by $1.2 billion over the last five years, from $12.1 billion in 2010 to $10.9 billion this year. An IRS official told lawmakers earlier this year that the budget cuts have delayed critical IT investments of more than $200 million, which includes replacing aging IT systems.

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Will A.I. Create The Next Industrial Revolution?

Artificial Intelligence will be responsible for the next industrial revolution, experts in the field have claimed, as intelligent computer systems replace certain human-operated jobs.

Four computer science experts talked about how advances in AI could lead to a “hollowing out” of middle-income jobs during a panel debate hosted by ClickSoftware about the future of technology.

“It’s really important that we take AI seriously. It will lead to the fourth industrial revolution and will change the world in ways we cannot predict now,” said AI architect and author George Zarkadakis.

His mention of the “fourth industrial revolution” refers to the computerization of the manufacturing industry.

If the first industrial revolution was the mechanisation of production using water and steam power, followed by the second which introduced mass production with the help of electric power, then the third is what we are currently experiencing: the digital revolution and the use of electronics and IT to further automate production.

The fourth industrial revolution, which is sometimes referred to as Industry 4.0, is the vision of the ‘smart factory’, where cyber-physical systems monitor physical processes, create a virtual copy of the physical world and make decentralized decisions.

These cyber-physical systems communicate and cooperate with each other and humans in real time over the Internet of Things.

Dan O’Hara, professor of cognitive computing at Goldsmiths, University of London, explained that this fourth industrial revolution will not be the same kind of “hollowing out” of jobs that we saw during the last one.

“It [won’t be] manual labour replaced by automation, but it’ll be the hollowing out of middle-income jobs, medium-skilled jobs,” he said.

“The industries that will be affected the most from a replacement with automation are construction, accounts and transport. But the biggest [industry] of all, remembering this is respective to the US, is retail and sales.”

O’Hara added that many large organisations’ biggest expense is people, who already work alongside intelligent computer systems, and this area is most likely to be affected as companies look to reduce costs.

“Anything that’s working on an AI-based system is bound to be very vulnerable to the replacement by AI as it’s easily automated already,” he said.

However, while AI developments in the retail space could lead to the replacement of jobs, it is also rather promising at the same time.

Mark Bishop, professor of cognitive computing at Goldsmiths, highlighted that AI could save businesses money if it becomes smart enough to determine price variants in company spending, for example, scanning through years of an organisation’s invoice database and detecting the cheapest costs and thus saving on outgoings.

While some worry that AI will take over jobs, others have said that they will replace humans altogether.

John Lewis IT chief Paul Coby said earlier this year that the blending of AI and the IoT in the future could signal the end of civilisation as we know it.

Coby explained that the possibilities are already with us in terms of AI and that we ought to think about how “playing with the demons” could be detrimental to our future.

Apple co-founder Steve Wozniak added to previous comments from Stephen Hawking and Elon Musk with claims that “computers are going to take over from humans”.

Woz made his feelings on AI known during an interview with the Australian Financial Review, and agreed with Hawking and Musk that its potential to surpass humans is worrying.

“Computers are going to take over from humans, no question. Like people including Stephen Hawking and Elon Musk have predicted, I agree that the future is scary and very bad for people,” he said.

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