30% Of BlackBerry Users Want Out

The BlackBerry smartphone and its maker, Research in Motion, were in serious trouble even before last week’s global service disruption.

More than 30% of BlackBerry users in large companies said in September, a month before the outage, that they were looking to use a different smartphone device in 2012, according to a survey of 243 smartphone users in companies with more than 10,000 workers by Enterprise Management Associates (EMA).

“With last week’s outage, I suspect the 30% number is even higher,” said Steven Brasen, the EMA analyst who conducted the survey. “User satisfaction with BlackBerry is by far the lowest of smartphones. A huge number are dissatisfied.”

Brasen said the survey found that 11% of BlackBerry users in large companies are “completely dissastisfied” with the device, while only 2% of iPhone users and 0% of Android users are completely dissatisfied with their smartphones.

Brasen said the opinions of end users are becoming very important to IT executives.

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Google Search To Add Default Encryption

Google is implementing over the next few weeks default encryption using SSL on searches for users signing in with their accounts, the company said Tuesday.

The move comes over a year after Google made SSL the default setting for Gmail, and also unveiled an encrypted search service.

“As search becomes an increasingly customized experience, we recognize the growing importance of protecting the personalized search results we deliver,” Google’s product manager, Evelyn Kao said in a blog post on Tuesday.

The encryption is expected to be particularly useful for people using an unsecured Internet connection, such as a Wi-Fi hotspot in an Internet cafe, Kao added.

With Google search over SSL, users get an end-to-end encrypted search channel between their computer and Google. The secured channel helps protect search terms and search results pages from being intercepted by a third party, Google said in a description of SSL search.

Over the next few weeks, users will be redirected to a secure search site when they are signed in with their Google Account. The change encrypts search queries and Google’s
results page.

Users can also navigate directly to the secure search site if they are signed out or don’t have a Google Account.

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Tool Created To Hack BlackBerry Passwords

A Russian security firm has upgraded a phone-password cracking software with the ability to figure out the master device password for Research in Motion’s BlackBerry devices.

Elcomsoft said on Thursday that before it developed the product, it was believed that there was no way to uncover a device password on a BlackBerry smartphone or PlayBook tablet. BlackBerry smartphones are configured to wipe all data on the phone if a password is typed incorrectly 10 times in a row, the company said.

Elcomsoft said it figured a way around the problem using a BlackBerry’s removable media card, but only if a user has configured their smartphone in a specific way. In order for Elcomsoft’s software to be successful, a user must have enabled the feature to encrypt data on the media card.

The feature is disabled by default, but Elcomsoft said around 30% of BlackBerry users have it enabled for extra security.

The company’s software can then analyze the encrypted media card and use a brute-force method to figure out a password, which involves trying millions of possible password combinations per second until one works.

Elcomsoft said it can recover a seven-character password in less than an hour if the password is all lower-case or all capital letters. The software does not need access to the actual BlackBerry device but just the encrypted media card.

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BlackBerry Falls Behind In Workplace

More workers use iPhone and Android smartphones combined than BlackBerry devices, according to a survey of 1,681 U.S.-based workers released today by Forrester Research.

That finding highlights what many have known for a while about the entrenched workplace smartphone veteran: the BlackBerry faces trouble from its competitors.

The BlackBerry, made by Research in Motion, still leads among U.S. workers, with 42%, the survey said, with Apple’s iPhone accounting for 22% and Android devices, 26%.

The survey also found that nearly half, or 48% of the group, said that they chose the primary smartphone used for their work without considering what their company supports. Only 29% said they chose the smartphone from a list of phones the company supports, while 23% said they had no choice in the matter.

Often, corporate IT shops will choose BlackBerry smartphones when requiring a worker to use a specific smartphone, partly because of the perceived security benefits, many analysts, including at Forrester, have found. The growth in Android phones and the iPhone — many of them brought to workplaces by workers independently — are forcing IT shops to rethink that decision, however.

Ted Schadler, a Forrester analyst, said the survey points to two major trends. The first is that more workers than ever are bringing consumer-focused devices, such as Android and iPhone smartphones, to use for work, and more companies are supporting those devices.

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Did Google Increase Microsoft’s Ad Rates?

Google might have increased Microsoft’s ad rates 50 fold, a Bloomberg report says.

Someone familiar with the matter told Bloomberg that the US Federal Trade Commission (FTC) is looking into the rate increase.

It will also be looking into other allegations against Google about advertising as a result of complaints from Microsoft.

This is part of a larger antitrust probe into Google that began earlier this year, the source told Bloomberg.

An antitrust lawyer at Doyle Barlow & Mazard PLLC in Washington, Andre Barlow, told Bloomberg that, if true, the Microsoft allegations could be used to help the FTC build a case showing that Google has abused its power as the owner of the world’s most popular search engine, violating the Sherman Act and other antitrust laws.

He said, “A lot of this conduct, when put together with a firm with market power, could be viewed as a violation” of antitrust laws.

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IMs To Overtake Emails In Workplace

Many CIOs predict that real-time communication technologies, such as instant messaging, SharePoint, Chatter and Yammer will outpace traditional email in the workplace in the next five years.

That’s the conclusion of a Robert Half Technology survey of more than 1,400 CIOs at U.S. companies with more than 100 employees. The survey was published last month.

More than half (54%) of the CIOs polled said real-time workplace communication tools will surpass traditional email in popularity within five years. The prediction was a bit lukewarm, however: 13% of the respondents said real-time messages will be “much more popular” than email, while 41% said they’ll be “somewhat more popular.”

Robert Half Technology, an IT staffing firm, said a transition to real-time tools could yield workplace benefits, potentially making it easier to work as a team, solve problems, share ideas and manage documents.

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Microsoft: Stolen SSL Certs No Good

Microsoft has officially stated that a digital certificate stolen from a Dutch company could not be used to force-feed customers malware through its Windows Update service.

The company’s assertion came after a massive theft of more than 500 SSL (secure socket layer) certificates, including several that could be used to impersonate Microsoft’s update services, was revealed by Dutch authorities and several other affected developers.

“Attackers are not able to leverage a fraudulent Windows Update certificate to install malware via the Windows Update servers,” said Jonathan Ness, an engineer with the Microsoft Security Response Center (MSRC), in a Sunday blog post. “The Windows Update client will only install binary payloads signed by the actual Microsoft root certificate, which is issued
and secured by Microsoft.”

Seven of the 531 certificates now known to have been fraudulently obtained by hackers in July were for the domains update.microsoft.com and windowsupdate.com, while another six were for *.microsoft.com.

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RIM To Launch Music Service

BlackBerry maker Research In Motion is making plans to roll out its own music streaming service that will work across its mobile devices, according to people familiar with the plans.

The new service is likely part of an attempt by RIM to improve its BlackBerry Messenger service as it competes with the mobile media platform strengths of rival Apple Inc and Google Inc’s Android.

RIM is in late-stage negotiations with major labels, including Vivendi SA’s Universal Music Group, Sony Corp’s Sony Music, Warner Music Group and EMI Group. The new service is expected to be announced by Labor Day in the United States, September 5.

RIM has been enhancing its BlackBerry Messenger offering, popularly known as BBM, since announcing its “social platform” at last September’s DevCon event where it unveiled the PlayBook tablet computer.

A RIM spokeswoman declined comment on the report but said BBM is one of the largest mobile social networks in the world.

RIM’s BlackBerry smartphones have been hit by a sharply declining market share in the United States, even as the company has expanded sales in other parts of the world, partly because of BBM’s popularity.

Analyst Matthew Thornton at Avian Securities said he doubted the music service would attract new users but might help the company keep its existing BlackBerry customers interested.

“I just don’t think trying to replicate Apple is really going to change their situation near term,” he said.

“For RIM it’s going to be the new OS 7 product first and foremost … and then it’s about QNX and making that transition.”

RIM has just launched an updated operating system on three new touchscreen devices intended to catch up with the technical specifications of Android and other rivals. The company plans to launch the first BlackBerrys using the QNX software, used on its PlayBook tablet, early next year.

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AMD Not Chasing Smartphone Market

Advanced Micro Devices is not immediately pursuing opportunities within the smartphone markets as it does not align with the company’s strength in technologies like graphics, an executive said on Monday.

Smartphones are constrained on battery, pixels and screen space, and AMD has other areas it can focus on in order to grow, said Rick Bergman, senior vice president and general manager for AMD’s product group during the Pacific Crest Securities Technology Leadership Forum in Vail, Colorado. The company sees an opportunity to apply its graphics and chip technologies to tablets, where customers are demanding better video and battery life.

“We haven’t announced any plans to go in that handheld space. We’ve got plenty of opportunities… in server, notebook and now tablets, that’s our immediate focus. But if the right circumstances come up and we can see a way to impact the market, we’ll obviously continue to look,” Bergman said.

AMD has faced criticism for not aggressively pursuing the booming smartphone or tablet markets. The company in June rushed to release its first dedicated tablet chip, called the Z-series. The chip is a low-power variant of PC chips based on the Fusion microarchitecture, which includes a graphics processor and CPU on a single chip. Based on the x86 architecture, the chip can help tablets deliver a full PC and graphics experience, the company has said.

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Google Rewrites Web Pages For Speed

Google has created a hosted service that analyzes Web pages, rewrites their code to make them perform better and serves them up from Google servers.

To use the Page Speed Service, Web publishers must sign up and point their site’s DNS entry to Google. The service grabs the site’s content, optimizes it for speed and delivers the pages to end users.

Visitors will continue to access a site in the same way as before but could see speed enhancements of 25% to 60%, according to Google.

The service is currently being offered free to a limited number of hand-selected webmasters. Google will announce pricing and other details later. Webmasters can sign up to receive information.

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