PC Sales Continue The Downward Trend

Gartner is reporting the biggest slump in PC sales for almost two years. The second quarter report saw 68.4 million units shifted in the three-month period, a year-on-year reduction of 9.4 percent, and the steepest drop in seven quarters.

What’s more, the prediction is that the next quarter will see a further reduction of 4.4 percent.

It seems that the dislike of Windows 8, coupled with the impending arrival of Windows 10, has battered the sales of new PCs.

The fact that most PC users will be entitled to a free upgrade, coupled with the fact that chip and RAM technology haven’t moved on at a spectacular pace this year, has created a perfect storm among consumers who are waiting it out for their machines to be born again on 29 July (or 30, or 31, or possibly 1 August).

If you’re reading this and thinking ‘It’s just a dying market’ you’re not wrong, but you have only to look at today’s IDC figures to see that this really is made of Microsoft.

IDC is even more pessimistic than Gartner, quoting 66.1 million units, down 11.8 percent year on year.

But more importantly, when drilled down to the OEMs, you can see where the real problem lies. Apple is the only company in the top five not rooted in the Windows ecosystem.

It is also the only manufacturer to see a rise in its market share, and is now the fourth biggest vendor in the world, up 16.1 percent. Acer at number five has seen its share plummet by 25.9 percent.

Things were a bit rosier this time last year, because businesses were migrating away from Windows XP (not all of them, mind). This year, there’s no ballast and a lot of hesitation to see exactly how Windows 10 does before big orders start being deployed in enterprises.

“The price hike of PCs became more apparent in some regions due to a sharp appreciation of the US dollar against local currencies,” said Mikako Kitagawa, principal analyst at Gartner.

“The worldwide PC market experienced unusually positive desk-based growth last year due to the end of Windows XP support. After the XP impact was phased out, there have not been any major growth drivers to stimulate a PC refresh.”

IDC’s Loren Loverde, VP of worldwide PC trackers and forecasting, said: “We’re expecting the Windows 10 launch to go relatively well, though many users will opt for a free OS upgrade rather than buying a new PC.

“Competition from 2-in-1 devices and phones remains an issue, but the economic environment has had a larger impact lately, and that should stabilize or improve going forward.”

Meanwhile, Apple, despite having a tiny market share for its OS X operating system at just 7.5 percent, according to this month’s Netmarketshare figures, has managed to avoid being the winner or loser OEM by being the referee, which is a nice trick if you can do it.

Both analyst firms see the top three remaining as Lenovo, HP and Dell. Nothing to see there.

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Is Epic Turla Exploiting Windows XP?

Kaspersky Lab has discovered an espionage network that successfully attacked government institutions, intelligence agencies and European companies.

The firm has dubbed the spy operation Epic Turla, and said that it is in no doubt about its capabilities.

“Over the last 10 months, Kaspersky Lab researchers have analyzed a massive cyber-espionage operation which we call ‘Epic Turla’,” it said.

“The attackers behind Epic Turla have infected several hundred computers in more than 45 countries, including government institutions, embassies, military, education, research and pharmaceutical companies.”

Kaspersky said that Epic Turla used two zero-day exploits that affected Adobe and Microsoft software, along with some backdoor and social engineering tricks.

In particular, Kaspersky said a vulnerability in Windows XP and Windows 2003 – CVE-2013-5065 – termed a “privilege escalation vulnerability” is being used. “The CVE-2013-5065 exploit allows the backdoor to achieve administrator privileges on the system and run unrestricted. This exploit only works on unpatched Microsoft Windows XP systems.”

The use of this Windows XP flaw underlines the risk that the unsupported Windows XP OS poses. Kaspersky went on to explain that, once inside, attackers install their own rootkits and other malware tools and begin their surveillance.

“Once the attackers obtain the necessary credentials without the victim noticing, they deploy the rootkit and other extreme persistence mechanisms,” it said. “The attacks are still ongoing as of July 2014, actively targeting users in Europe and the Middle East.”

The attacks are just the latest in a long line of incidents that businesses need to be aware of as cyber attacks continue at an alarming rate.

In June the security firm Crowdstrike alerted the industry to Putter Panda, a cute-sounding but nasty piece of malware. That firm pointed an accusatory finger at China and charged it with espionage on the US and Europe.

Crowdstrike CEO George Kurtz said at the time, “China’s decade-long economic espionage campaign is massive and unrelenting. Through widespread espionage campaigns, Chinese threat actors are targeting companies and governments in every part of the globe.” Chinese authorities disputed this.

The report comes in the same week Hold Security reported uncovering a huge trove of 1.2 billion web passwords and login details that have been gathered by Russian cyber criminals.

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Can Lenovo Succeed With Tablets?

Lenovo on Friday said it would continue selling sub-10-in. Windows tablets in the U.S., backing away from statements it made the day before, when it said it was pulling the ThinkPad 8 from the North American market and had discontinued offering a model of the Miix 2.

“We will continue to bring new Windows devices to market across different screen sizes, including a new 8-inch tablet and 10-inch tablet coming this holiday,” Lenovo said in a press release published on its website Friday.

“Our model mix changes as per customer demand, and although we are no longer selling ThinkPad 8 in the U.S., and we have sold out of Miix 8-inch, we are not getting out of the small-screen Windows tablet business as was reported by the media (emphasis in original),” the statement continued.

On Thursday, the IDG News Service — like Computerworld, owned and operated by IDG – reported the withdrawal of the ThinkPad 8 and the 8-in. Miix from the U.S. market. The ThinkPad 8 had debuted in January at prices starting at $449, and the similarly-sized Miix had launched in October 2013.

Lenovo told IDG News that it was diverting remaining stocks of the ThinkPad 8 to other countries, including Brazil, China, and Japan, where demand was stronger for smaller Windows 8.1-powered tablets.

The China-based company, which has made impressive gains in the global market — it was the world’s largest personal computer seller during the second quarter, ahead of Hewlett-Packard and Dell, according to IDC — did not say exactly when it would return with an 8-in. device. If it begins selling the unnamed device in October, typical of OEMs that seed the channel then for the holiday sales season, it will have been absent from the market for two or more months.

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Is Malware Wreaking Havoc On XP?

One of the top three malware programs affecting businesses in the second quarter is a worm that takes advantage of the large number of companies still using Windows XP, Trend Micro has warned.

The worm, dubbed DOWNAD, also known as Conficker, can infect an entire network via a malicious URL, spam email, or removable drive. Windows XP is particularly susceptible to this threat because it is known to exploit the MS08-067 Server service vulnerability in order to execute arbitrary code.

DOWNAD also has its own domain generation algorithm (DGA) that allows it to create randomly-generated URLs. It then connects to these created URLs to download files to the system. Trend Micro said that around 175 IP addresses are found to be related to the DOWNAD worm and that these IP addresses use various ports and are randomly generated via the DGA capability of DOWNAD.

“During our monitoring of the spam landscape, we observed that in Q2, more than 40 percent of malware related spam mails are delivered by machines infected by DOWNAD worm,” said Trend Micro anti-spam research engineer Maria Manly in a blog post.

“A number of machines are still infected by this threat and leveraged to send the spammed messages to further increase the number of infected systems. And with Microsoft ending the support for Windows XP this year, we can expect that systems with this OS can be infected by threats like DOWNAD.”

The security company warned that spam campaigns delivering FAREIT, MYTOB, and LOVGATE payloads in email attachments are attributed to DOWNAD infected machines. FAREIT is a malware family of information stealers that download variants of the Zeus Trojan, while MYTOB is an old family of worms known for sending a copy of itself in spam attachments.

The other top sources of spam with malware are the CUTWAIL botnet, together with Gameover ZeuS (GoZ). Manly said CUTWAIL was actually previously used to download GoZ malware but now a malware called UPATRE employs GoZ malware or variants of ZBOT which have peer-to-peer functionality.

“In the last few weeks we have reported various spam runs that abused Dropbox links to host malware like UPATRE,” Manly said. “We also spotted a spammed message in the guise of voice mail that contains a Cryptolocker variant. The latest we have seen is a spam campaign with links that leveraged CUBBY, a file storage service, this time carrying a banking malware detected as TSPY_BANKER.WSTA.”

According to Manly, cybercriminals and threat actors are probably abusing file storage platforms to mask their malicious activities and go undetected in the system and network.

“As spam with malware attachment continues to proliferate, so is spam with links carrying malicious files. The continuous abuse of file hosting services to spread malware appears to have become a favoured infection vector of cyber criminals most likely because this makes it more effective given that the URLs are legitimate thereby increasing the chance of bypassing anti-spam filters,” she added.

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Can Malwarebytes Protect XP?

Malwarebytes has launched anti-exploit services to protect Windows users from hacking attacks on vulnerabilities in popular targets including Microsoft Office, Adobe software products and Java, a service which even offers protection for Windows XP users.

Consumer, Premium and Corporate versions of the service are available, and are designed to pre-emptively stop hackers from infecting Windows machines with malware.

“An exploit will typically first corrupt the memory of an application process, take control, then execute code,” said Malwarebytes director of special projects Pedro Bustamante.

“From the shell code it executes a payload that tells the exploit what to do and that in turn usually downloads malware from the internet and executes it. The final stage is usually where antivirus kicks in, when it’s being downloaded from the internet, and starts doing things like behavioural analysis to see if it’s malicious.

“We don’t care about that, what we do comes before then. We just look for exploit-like behaviour and block anything that looks like it at the shellcode or payload stages. We come into play before the malware even appears on the scene.”

The Consumer version of the anti-exploit service is free and offers basic browser and Java protection.

The Premium version costs $37.00  per user and adds Office and Adobe protection services as well as the ability to add custom shields to other internet-facing applications, like Messenger or Netflix.

The Corporate version costs$40.00 person user and offers complete anti-exploit protection and comes with Malwarebytes’ Anti-malware service and a toolkit for IT managers.

Bustamante explained that the technology is designed to help businesses and general web users defend against the new wave of exploit-based cyber attacks.

“Traditional security can’t deal with exploits. Every day we see people getting infected, even if they have the latest up-to-date antivirus readers, because of exploits,” he said. “This is why we care about the applications you run – Firefox, Chrome, Internet Explorer, Java, Acrobat [and Microsoft] Word, Excel [and] Powerpoint.”

Bustamante added that the service is doubly important for Windows XP users since Microsoft officially ceased support for the OS in April.

“We’re still seeing over 25 percent of our users running XP. For them this product is even more important,” he said.

“We see new zero-days if not every week, every month, and for XP users who are not getting any more patches from Microsoft this product will be essential.

“Every month Microsoft will be releasing security patches for newer versions of Windows. Every time Microsoft does this it’ll be a treasure map for hackers to find exploits on Windows XP.

“It’ll show them exactly where the vulnerabilities are, so every month will see an influx of new exploits targeting Windows XP.”

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Dell Unveils Laptop/Tablet Hybrid

Dell unveiled a new 11.6-in. screen rugged laptop that has literally has a twist — the screen can rotate 180 degrees to turn the device into a tablet.

At first, the Latitude 12 looks like a laptop. But within the display panel, the screen rotates 180 degrees and the laptop turns into a tablet once placed on the keyboard.

The new Latitude 12 laptop is part of a new Rugged Extreme line of laptops, which also includes the Rugged Extreme 14. The new laptops are robust and can withstand six-foot drops and remain protected from extreme weather conditions.

The laptops have hard covers that add a layer of protection, but also make the products heavy. The Latitude 12 Rugged Extreme weighs 2.72 kilograms with a four-cell battery, while the 14-in. counterpart weighs 3.54 kilograms with a six-cell battery and no optical drive.

The laptops can also withstand solar radiation, “explosive atmosphere” and weather ranging from -20 degrees to 145 degrees Fahrenheit (-29 degrees to 63 degrees Celsius), according to specifications provided by Dell. The products are targeted at field workers like emergency responders and the military, and will compete against Toughbook rugged laptops from Panasonic.

The Latitude 12 rugged laptop has a starting price of $3,649, while the Latitude 14 begins at $3,499. The laptops will ship next month.

The hybrid design in Latitude 12 has been borrowed from the company’s XPS 12 Ultrabook Touch, which has a 12.5-inch screen that can similarly flip to turn the laptop into a tablet. The resistive touch screens on both laptops can show images at a resolution of 1366 x 768 pixels.

The laptops will have storage options of up to 512GB solid-state drives. Users can configure the laptop with Intel’s latest fourth-generation Core processorscode-named Haswell. The laptops will come with either Windows 8.1 or 7, or Ubuntu Linux operating systems.

Other features include support for up to 16GB of DRAM, Wi-Fi and Gigabit Ethernet through a connector. The laptop also has USB 3.0, USB 2.0, VGA and HDMI ports. Mobile broadband and docking are available as options.

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Is Acer Doomed?

Taiwanese PC maker Acer reported worse-than-expected quarterly loss. Actually, it had been expected to be bad, but no one had predicted it would be this bad.

For the fourth quarter, the world’s No.4 PC vendor reported a net loss of $254 million. The company had posted a worse-than-expected net loss of $446 million in the third quarter and a $112.31 million loss in the same quarter of 2012. In short, its troubles have been getting worse for more than two years.

At the end of last year the company named former Taiwan Semiconductor Manufacturing Co sales executive Jason Chen as its new CEO and launched a new initiative to integrate hardware, software and cloud services. It will be a while before the new broom can sweep out two years of doom, so many are expecting more doom to emerge. Acer relied too heavily on making low-end laptops, which weakened its brand, it also missed the shift to mobile.

Acer’s senior executives are taking a 30 per cent voluntary salary cut starting January, the company said in a statement.

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Mozilla Delays Touch Browser

Mozilla has again delayed the release date for a touch-enabled version of Firefox that will run in Windows 8′s “Modern” user interface (UI), with the new target in mid-March.

Ship estimates for the browser have been fluid, to put it mildly. In August, the open-source developer pegged December 2013 as the target for the “Metro-ized” version of Firefox. In September, Mozilla said it was hoping to bundle Firefox Metro with the Windows edition of Firefox 27, slated for release on Feb. 4.

Metro was the name Microsoft once applied to the radical UI of Windows 8, but the company ditched the moniker in 2012 over a trademark dispute with a German retailer.

The newest information from Mozilla, however, has tapped March 18, when Firefox 28 is to ship, as the projected release of the browser.

Although a preview of Firefox Metro was bundled with the Aurora build of Firefox more than three months ago — and is currently in Aurora for Firefox 28 — it has not yet been promoted to the next channel, Beta, which is the precursor to Release. Mozilla has set a Jan. 31 deadline for deciding whether the touch browser is ready to add to Firefox 28 Beta.

Mozilla started work on a Metro edition of Firefox in March 2012. It shipped a rough preview in October 2012, several weeks before Microsoft launched Windows 8. At that time, Mozilla’s schedule said the Firefox app might appear as early as January 2013. In May 2013, however, the company said its developers would complete Firefox for Modern between Oct. 2, 2013, and March 20, 2014, with mid-November the likeliest date.

If Mozilla makes the targeted March 18 release, it will have spent two years crafting the browser, which will have shipped 17 months after the retail debut of Windows 8.

Although Mozilla has said it’s important that it have a Metro-ready browser to remain competitive — and Windows 8′s and Windows 8.1′s user share has climbed above the 10% mark– it’s unclear what percentage of those PC and tablet owners spend serious time in the UI, as opposed to the traditional Windows desktop.

Mozilla is also discussing a name for the browser, which was code named “Firefox Metro” during development and later was saddled with the label “Windows 8-style Firefox.”

One suggestion, forwarded by a Mozilla user experience designer, has been “Firefox Touch,” which got nods of approval from others in a Mozilla planning message forum.

“‘Windows 8-style Firefox’ is too long and already doesn’t make perfect sense with Windows 8.1 released, but will make less sense when Windows 9 comes out,” noted Brian Bondy, a Firefox platform engineer who has led the work on the Metro version. “I like Firefox Touch and I think we should go with that. It’s a product designed above all else for touch.”

Some, however, objected to labeling the browser as “Firefox Touch,” pointing out that that would downplay the Android browser Mozilla maintains, which is also touch-enabled.

“I agree with Jim that it should be simply Firefox, and that differentiation happens at the point of download,” countered Peter Scanlon, Mozilla’s acting chief marketing officer, in another message to the same discussion forum.

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Can Acer Go High-End?

Most popular for its low-cost laptops, Acer doesn’t really inspire thoughts of premium products. But building high-end hardware could be the Taiwanese vendor’s best chance as it looks for a way to rescue its struggling business.

With consumers flocking to tablets and smartphones, Acer’s once-thriving PC business has been left in the dust. Quarterly financial losses have become routine at the company and its PC shipments declined more sharply in the past year than at any other major vendor, according to IDC.

The grim situation forced CEO J.T. Wang to resign from his post last Tuesday. Acer will also cut 7 percent of its global workforce and has assembled an advisory committee to come up with a new strategy, the company announced.

Bright spots are hard to find. The Wintel model that propelled Acer for years and helped it become the second-largest PC vendor in 2009 has been falling apart amid the demand for mobile gadgets. And Windows 8 and Intel’s Ultrabook strategy have failed to resuscitate the market.

It hasn’t helped that Acer is so reliant on sales to consumers, said IDC analyst Bryan Ma. The entire PC industry has been hurt by tablets, but Dell and Hewlett-Packard have at least managed to find cover selling PCs to businesses, which are still buying them. And Lenovo has capitalized on its position in China, now the world’s largest PC market.

“Acer didn’t really have the commercial PC business to protect themselves. That’s why they were hit harder,” Ma said.

Acer — whether to its benefit or detriment — has instead gained a reputation for low-priced PCs. Even in tablets it has tried to undercut rivals — its Iconia W4, an 8-inch Windows 8.1 tablet, starts at US$329.99, while its Iconia B Android tablet goes for $129.99. The low prices have helped keep the company on consumers’ radar, but at the expense of profits.

One option for Acer is to build a brand as a higher-end PC player. It took a step in that direction last year with the Aspire S7, a Windows laptop with a slender, aluminum chassis that sells for $1,200 and up. That product and its successors have had some success for the company, with sales of 2,000 to 3,000 units per month, said James Wang, an analyst with research firm Canalys.

“I think Acer has started to learn they are able to sell some expensive products,” he said.

Selling higher-end PCs could help stop the bleeding in Acer’s finances, but with the overall PC market still shrinking it’s unlikely to help it expand in any meaningful way. “You can’t really expect vendors in desktops and notebooks to find growth,” Wang said. “You win in the market by not falling in shipments.”

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Dell Bets On Windows 8

Demand for Windows 8 may be still somewhat lukewarm, but Dell is maintaining its stance that it is the best operating system for business tablets and plans to roll out more Windows 8-based products later this year, according to a senior executive at the computer maker.

“Our Windows tablets are more secure and easier to manage than Android-based products and iOS-based products [because Windows is] on our tablets,” said Jeff Clarke, vice chairman and president of global operations at Dell. “And we are not going to change that.”

Windows-based devices accounted for just 4.5% of tablet sales in this year’s second quarter, according to research firm IDC. In comparison, Android-based devices had 62.6% of the tablet market and Apple’s iPad had 32.5%.

The slow adoption of Windows 8 tablets is partly due to their high prices, and to the operating system’s lack of mobile apps, analysts say. Windows 8 has also received mixed reviews, with some people citing its lack of a Start button in the desktop mode as a major problem.

But Dell expects demand for Windows 8 devices to pick up with the availability of Windows 8.1, which Microsoft will release in October.

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